Assistant Clinical Manager - Serenity Healthcare

PCM (Assistant Clinical Manager) 

Medications don't work for everyone, and at Serenity Healthcare we recognize the importance of patient-centered care. We are challenging the way mental health is approached by offering alternative, state-of-the-art treatment options for our patients, such as TMS therapy and ketamine infusions. We are seeking an Assistant Clinical Manager (Patient Care Manager) for our Jacksonville, FL office. Your primary responsibility will be to own the metrics that allow patients to heal with TMS treatment and take back their life. 

Direct support from organizational leadership will help you cultivate the skills to successfully manage a practice independently. Serenity's proven clinical model, leading to 130% growth year over year, will be shared with you as you are trained and mentored to quickly advance your career. We are in growth mode and continuing to expand our team to meet the needs of our patients. 

Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.   

Benefits   

• Accelerated healthcare career growth – rapid advancement opportunities     
• 90% of insurance premiums covered by Serenity (Medical, Dental, Vision) 
• 20 days off annually (10 PTO days and 10 Holidays)    
• Employee access to Serenity’s treatment options  

Responsibilities    

• Understand and connect patients with Serenity’s treatment options  
• Provide support for 1 to 3 providers  
• Train and educate new provider assistants  
• Daily coordination with Practice Manager to ensure that clinic runs smoothly  

Qualifications   

• High School Diploma/ GED 
• Strong customer service mindset    
• Past experience in a customer facing, metric driven environment 
• Excellent verbal and written communication, and basic math skills 
• Well-versed in de-escalation skills and ability to connect with individuals 

About   

Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.

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