Assistant Community Association Manager - (WBVA2024-7297) - RealManage

Overview

Company Overview:

RealManage / Cardinal is a national Inc. 5000 firm with clients and operations in 26 states from California to Florida and from Texas to Illinois that delivers services to homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities.  RealManage also serves nationally recognized developer/builder clients.

As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage / Cardinal offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage / Cardinal is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage / Cardinal relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage / Cardinal, we are always getting better.

Responsibilities

Essential Function

The role of the Assictant Community Assoiation Manager (ACAM) is to provide support to the Portfolio Manager and management team in the delivery of contracted services to Cardinal’s clients and homeowners. The ACAM’s role closely resembles that of the Portfolio Manager, and the ACM may act in the stead of the Portfolio when the need arises and as authorized. ACAMs may support 2 or more Portfolio Managers and must prioritize work in coordination with the respective teams to ensure completion of assigned work. In performance of the role and responsibilities of this position, the Associate Community Manager will perform all duties in accordance with the approved Mission, Vision and Values of Cardinal Management Group.

Duties/Responsibilities:

• Understand the Management Agreement for assigned Portfolio Manager
• Successful completion of M-100 and sit for of CMCA certification within one (1) year of hire or one (1) year of assignment to the position
• Preparation, drafting, issuing, and following up on basic or routine RFPs. Portfolio Manager must supply scope of work and have final approval prior to issuing RFP to vendors
• Meet with contractors to discuss current or pending projects, grant access to facilities or walk the community for contractor performance and satisfaction
• Order materials, supplies, signs etc. & coordinating delivery and/or installation with proper delegation
• Issue, follow up and close work orders with both contractors and owners
• Tag vehicles for parking violations
• Assist with pool opening preparation
• Draft memos, letters, surveys for review and approval by the Portfolio Manager
• Emergency response during business hours
• Create proposal comparison matrix with specifications
• Assist with insurance claim processing
• Assist in draft budget preparation during budget season including research contract renewal rates, utility costs, and historical information
• Assist with customer service, client communications, vendor correspondence and action items
• Meeting attendance dependent upon Association’s meeting schedule, but must attend at least quarterly for each Association assigned. Must attend no less than 6-8 meetings per month unless fewer meetings are scheduled
• Site Visits with specificity no more than 1-2 per month in place of Portfolio Manager
• Assist with resale inspections, covenants enforcement and annual inspections as necessary
• Track and report extra charges
• Plus other work relates tasks as needed

Qualifications

Qualifications:

• 2+ Years of customer service experience in a high-traffic environment.
• Must be able to obtain CMCA Certification through the Community Associations Institute 
• Must have strong written and verbal communication skills
• Must be proficient in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint)
• Must possess a valid driver’s license and proof of insurance and have reliable transportation
• Must be able to lift, bend, stoop, climb, reach, and lift up to 25 pounds

Pay and Benefits:

$23.00   to $26.00, depending on education and experience.

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA 
• Education Reimbursement 
• 401K matching 
• Employee Assistance Program (EAP)
• 11 paid Holidays