Assistant Community Manager - Lease Up - Thrive Communities

Feel Seen at Thrive!

Community Information: Solis at Petrosa. Learn more about Thrive here!

Salary: $27 per hour 

Schedule: Full-time;TBD, includes weekends

Our purpose is to create a community where people feel seen, because we believe when people feel seen, they thrive. By cultivating award-winning workplaces, we foster an environment of connection, compassion and fun that our personnel extend to everyday life at their communities. Happy, inspired associates lead to happy, supported residents. We are dedicated to our boutique, at-scale approach to property management and building communities that flourish, which stems from hiring strong associates to grow with Team Thrive! Voted one of Washington's best workplaces 8 years in a row, and Portland’s best workplaces 2 years in row, Thrive builds on its culture by offering the following benefits: 

• 32 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Days of Service)
• Paid Birthday Off
• Generous Employer Matched 401k plan!
• 30% Housing Discount with Ownership and Regional Manager Approval
• 7% Bonus Potential
• $150 Leasing Commission
• $75 Renewal Commission (split between entire on-site team per renewal)
• Medical benefits effective 1st of the month following your start date!
  • 100% employee medical & dental insurance paid for non-tobacco associates, 80% covered for tobacco using associates
  • Optional HMO dental plan including adult and child orthodontics
  • Vision option
  • $20,000 life insurance policy
  • Long-term disability coverage
• 24 hour Employee Assistance Program/Hotline
• Discounted Pet Insurance rates + additional voluntary benefit options
• $300 annual professional development/tuition reimbursement
• Training opportunities and career progression/growth plans!

Assistant Community Manager Purpose: 

The purpose of the Assistant Community Manager for Lease Up is to assist the Community Manager in contributing to the purpose of Thrive while effectively managing the assigned property, in a manner consistent with Thrive's values.  In the Community Manager's absence, the Assistant Manager will assume all responsibilities associated with accomplishing property objectives as set forth by the Regional Manager, Thrive Leadership, and the property owner.  In addition, the Assistant Manager is directly responsible for maintaining daily, weekly, and monthly reports including accurate reporting of rents and deposits received. The focus of the Assistant Community Manager may be more on leasing and marketing aspects of the role until the property meets specific lease-up goals.

Assistant Community Manager Job Responsibilities:

• Income Collection & Accounts Payable

• Maintains accurate resident records. Updates all rents, deposits and application fees received from residents on a daily basis. Issue appropriate notices when necessary (e.g. late payments, eviction notices, returned check memos).
• Deposits all receipts prior to bank close each day.
• Enters invoices daily into appropriate system for timely payment.
• May use and reconcile property credit card in accordance with accounting policies and deadlines.
• Assists with month-end procedures including deposit accounting, variances, expiring leases, write off register, receivable aging, security deposit activity and gross potential rent.

• Resident Relations
  • Perpetuates a true sense of community.
  • Maintains positive customer relations attitude.
  • Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff. Will also inspect move-outs and vacancies when requested.
    
    
• Marketing
  • Assists with preparing and adhering to marketing and leasing plan including: 
    • Creating and executing a brand story. 
    • Know the history and surrounding area of the property.
    • Host open houses and creative events to attract prospective tenants and meet occupancy goals.
    • Work with marketing to complete virtual staging, 3D tours, collateral and renderings.
  • Maintains a professional yet friendly atmosphere in the leasing office and other areas where prospective residents and current residents meet.
  • Conducts all business in accordance with Thrive policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multi-family housing.
  • Ensures appropriate content and frequency of ads on Craigslist, Weblisters, and other listing services.
  • Must be knowledgeable of all phases of leasing and resident retention.
  • Greets prospective residents, determines needs and preferences, professional presents community and specific homes while communicating features and benefits.
  • Answers and handles incoming phone calls. 
  • Maintains awareness of local market conditions and trends. Contributes ideas to Community Manager for marketing community and improving resident satisfaction. 
  • Conducts market surveys.
  • Maintains a lease closing ratio at a level appropriate for the property and submarket.
• Administrative
  • Updates required reports concerning move-out notices, activity, etc. on a daily basis and provides information to the Community Manager.
  • Manage contracts with vendors and the city to keep the asset in compliance with safety requirements, local laws and regulations. 
  • Inspects models and market ready vacancies daily to ensure cleanliness. Performs cleaning and staging as needed.
  • Assist with obtaining permits.
  • May assist with tracking and planning warranty expiration, forecasting repairs or replacements, and creating equipment & maintenance binder.
  • Organizes and files all applicable reports, leases and paperwork.
  • Proofreads all lease paperwork and processes move-ins and move-outs.
  • Processes all security deposit move-out reports.
  • Accepts service requests from residents and routes to maintenance for prompt processing. May conduct service follow-up with resident when work is completed.
• General
  • Performs any additional duties assigned by the Community Manager or Regional Manager

Desired Skills and Experience:

• 2 years' of experience in property management including lease up properties or equivalent experience.
• Experience with Yardi/CRM and On-Site preferred
• Affordable housing (MFTE, Arch, etc.) experience preferred if working at a property with affordable units.
• Accounts Payable experience preferred.
• May require Driver's License and insurance

Desired Competencies:

• Detail oriented with the ability to provide accurate and timely reports. 
• Ability to work in a fast-paced and customer service-oriented environment. 
• Understanding of industry terms and their meaning.
• Able to interpret and understand tenant file information and complex documents like regulatory agreements and program regulations.
• Ability to de-escalate conflict and remain calm and courteous at all times.
• Specific and thorough in communication with residents, vendors, subordinates, support departments, ownership and leadership.
• Respects and understands diverse cultural and socio-economic backgrounds.
• Communicates effectively, builds trust, and addresses community challenges with cultural awareness and equity.
• Performs duties under pressure and meets multiple and competing deadlines.
• Works as part of a team, delegates effectively, as well as works independently.
• Takes instructions and feedback from supervisors and is able to follow direction, learn and grow with a positive attitude. 
• Exercises strong problem-solving skills.
• Interacts with co-workers, supervisors, guests and the public in a professional and pleasant manner.
• Strong time management, organizational and prioritization skills.
• Strong attention on resident retention.
• Ability to read, write, speak and comprehend English using correct grammar and punctuation.

If you do not fully meet the qualifications listed above but feel you have the skills and experience to be able to be successful in this position we welcome your application! Whether this or another position within Thrive, we would love to help you find the right role in our organization. 

Physical Requirements

• Stand, walk or sit alternatively depending on the specific needs of the day.
• Occasional need to perform the following physical activities:
  •  Bend/Stoop/Squat
  • Climb stairs
  • Push/Pull
  • Reach above shoulder
• Constant need to write and type using keyboard or pen/paper
• Lifting frequently up to 25lbs and occasionally 25 - 40 lbs.
• Works both indoors (majority of the time) and outdoors in all weather conditions.
• For more information regarding the work environment, physical, and mental requirements, please contact Careers@thrivecommunities.com.

Equal Employment Opportunity

Diversity is celebrated at Thrive as we believe it makes us a better company. Our hope is that each associate feels welcomed, respected, and appreciated for their unique contributions. From our hiring practices, performance reviews, raise decisions, and opportunities for promotions, Thrive follows consistent and fair practices to ensure all Thrive employees and potential employees have an equal opportunity for employment and advancement based on merit, and are not discriminated against because of race, color, religion, national origin, age, sex, veteran status, pregnancy, childbirth, pregnancy-related conditions, disability, gender, gender identity, sexual orientation, or on any other legally protected basis. Our Human Resources department works with teams to make reasonable accommodations for those that require assistance in being able to participate in the interview process or meet the requirements of their position.

Background Check & Drug Screen Policy

Thrive Communities conducts background checks and drug screens for onsite property associates after the conditional offer of employment is accepted, in compliance with applicable federal, state, and local laws. Candidates will be asked to authorize these screenings and results will be reviewed by a designated HR representative. For questions about what will be reviewed on the criminal history, please contact careers@thrivecommunities.com.

The 4-panel drug screen tests for the following:

• Amphetamines including Methamphetamine
• Cocaine Metabolites
• Opiates including Codeine and Morphine
• Phencyclidine ("PCP")

Thrive Communities reserves the right to modify this policy at any time without notice.