Assistant Community Manager - MidTN Volunteer Properties

Who is VP? We are a full-scale property management firm specializing in multi-family apartment communities. We currently host a portfolio encompassing around 6,000 doors spread across Kentucky, Tennessee, and Georgia. Our foundation rests on our core values of teamwork, integrity, vibrant engagement, continuous improvement, and compassion!

We are committed to enhancing the well-being of our employees daily. By providing comprehensive medical benefits after just 60 days, offering future investment opportunities through a 401(k) after one year, and ensuring generous PTO benefits, we empower our team to strike a harmonious balance between work and life.

Through our dedicated training and development team, we are continually committed to equipping our employees with the tools and resources essential for their success and growth. If you are looking for a position that acknowledges your steadfast work ethic and mindset geared towards continuous knowledge expansion, you have found the right place!

Feel free to dive into our history, by visiting our website: www.volprop.com

Our Assistant Community Managers are the multi-talented representatives of Volunteer Properties. They exemplify our core values and are a key component in our motivation and drive to be the best in the industry.

Responsibilities:

• Building positive relationships with prospective and current tenants
• Overseeing the timely and successful completion of maintenance requests
• Showing properties to prospective tenants and answering relevant questions
• Overseeing all financial procedures including verifying renter income, processing monthly payments, and executing default protocols
• Collect monthly rents and delinquent accounts, including tendering late notices and following the collection process as instructed by legal counsel
• Prepare renewal offers, work with all parties to carry out renewal incentives, and fully execute the renewal process
• Maintain resident files, post rent payments, upload tenant notices and correspondence
• Assisting the Community Manager with all day-to-day operations to achieve occupancy, budget, and retention goals
• Other special projects, as assigned

Job Requirements
Skills:

• Excellent written and oral communication skills, including the ability to communicate across digital platforms
• Exemplify excellent customer service skills for prospective and current tenants
• Attention to detail and organizational skills
• Effective time management, including prioritization of time sensitive items with the ability to meet deadlines
• Proficiency with Microsoft Office and ability to learn other digital platforms utilized by the Company

Requirements:

• 4+ years of assistant property manager experience or minimally, 2-3 years leasing experience
• Leasing experience
• Experience with conflict management and de-escalating tenant situations
• Exemplify Volunteer Properties' core values of Teamwork, Integrity, Vibrant Engagement, Continuous Improvement and Compassion
• Be a passionate expert in the industry by staying current and knowledgeable of the market and constantly seek growth
• Possess great energy, enjoy challenges, and constantly set and reach new goals

If you are a proactive individual who is passionate about providing excellent administrative support, we encourage you to apply for this position.

We are an equal opportunity employer and welcome applicants from all backgrounds and experiences. Our organization prohibits discrimination and harassment of any kind. We are committed to providing employees with a work environment free of discrimination and harassment. All employment decisions at Volunteer Properties are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, veteran, or disability status, or any other status protected by the laws or regulations in the locations where we operate.