Assistant Community Manager - Wallace Court - Humphrey Management
Waynesboro, PA
About the Job
COMPANY OVERVIEW: | Humphrey Management is a Columbia, Maryland based residential property management firm dedicated to Creating Thriving Communities throughout the Mid-Atlantic region. The Humphrey Management portfolio is comprised of multi-family, senior, conventional and affordable communities. Founded in 1983, the firm manages over 75 communities and employs over 320 property management professionals. We provide rental communities for families, individuals, and seniors who are delighted to call our apartments their home. Humphrey Management achieved the Baltimore Sun's Top Workplace designation for the past |
POSITION SUMMARY: | The Assistant Community Manager supports the efficient and profitable operation of the residential community, ensuring high levels of customer service and effective communication. |
ACCOUNTABLE TO: | Residents, Community Manager and Team Members |
REPORTS TO: | Community Manager |
The essential functions of the Assistant Community Manager are as follows:
Professional Conduct: 
- Maintain a professional image through personal habits, demeanor, and attire. 
- Adhere to company standards on conduct and attendance, embodying the company's mission and values. 
Communication & CustomerService: 
- Demonstrate excellent communication skills with residents, community agencies, owners, and team members. 
- Provide high levels of customer service and promptly address resident complaints and concerns. 
AdministrativeSupport: 
- Perform typing, filing, and other administrative functions. 
- Answer telephone calls professionally and promptly, recording and forwarding messages. 
- Handle maintenance requests, input and maintain maintenance records. 
- Purchase maintenance and administrative supplies as directed. 
Leasing & TenantRelations: 
- Show available units to applicants using established safety procedures. 
- Conduct landlord references and background checks. 
- Prepare new and re-certification leases and other forms. 
- Collect and record rental payments. 
- Acknowledge and resolve resident complaints promptly. 
Property Management: 
- Perform duties of the Community Manager in their absence and as necessary. 
- Inspect the property regularly to ensure it meets standards. 
- Understand the financial implications of job duties and act accordingly. 
- Health & Safety: 
- Observe all required health and safety requirements. 
OtherDuties: 
- Bring any areas of concern to the Community Manager's attention. 
- Perform other duties as necessary. 
Qualifications: 
Education & Experience: 
- Proficient in tax credit experience or certification.
- High School Diploma or equivalent. 
- Excellent verbal and written communication skills. 
- Proficiency with computer software and email. 
- Prior relatedexperiencepreferred. 
- Attention to detail and ability to prioritize multiple demands. 
- Willingness to be an active team player, respond to multiple interruptions, and meet critical deadlines. 
- Proficiency with Microsoft Office Suite preferred. 
Position Requirements: 
Essential Equipment Skills: 
- Boston Post 
- Computer and printer 
- Photocopier 
- Firealarmsystem 
- Fireextinguisher 
- Equipmentforthedisabled 
- FAX Machine 
- Telephone 
- Car 
PhysicalActivities and Requirements: 
- Standing (oralternatemethod) 
- Speaking (oralternatemethod) 
- Hearing (oralternatemethod) 
- Reading (oralternatemethod) 
- Writing (oralternatemethod) regularly 
- Lifting and carrying up to 120 lbs. 
- Averageweightcarried 30 lbs. 
- Sustained visual and mental concentration 
- Sittingfrequently 
- Walking (oralternatemethod) 
- Reachingoverheadoccasionally 
- Pushing/pulling/bending 
- Stooping/kneeling/crouching 
- Ascending and descendingstairs 
- Operation of vehicle and other equipment