Assistant Concierge Manager - Jones Lang LaSalle Incorporated

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

GENERAL FUNCTION 

The Concierge Assistant Manager is responsible for helping lead the Concierge Team in a large retail setting, as well as capturing the interest of local and tourism communities through showcasing the unique and customizable shopping experience at the center. 

The Asst. Concierge Manager is to help manage the day-to-day operations of the Concierge team. Additionally, the individual is responsible for implementing communication standards and fostering strong relationships with property management, retailers, and other departments. The position works cooperatively with the Concierge Manager and on-site property Management Team in promoting service, company and property initiatives, and local and tourism outreach, and Concierge functions. 

EDUCATION/EXPERIENCE 

·      Associate’s Degree or equivalent work experience 

·      3-5 years’ experience in progressively responsible roles in hospitality, sales, marketing or related field 

SKILLS AND APTITUDES 

·      Excellent communication skills including verbal and written 

·      Excellent problem solving and leadership skills 

·      Knowledgeable on Microsoft Office, Google Docs, iOS functions, digital technology 

·      Ability to complete multiple tasks while maintaining a pleasant and professional demeanor 

·      Ability to listen and react quickly to guests’ and retailers’ requests in a genuine manner 

·      Ability to prioritize tasks under pressure 

·      Ability to work with varied personalities and temperaments 

·      Self-motivated and action-oriented team player 

·      Team player 

·      Takes pride and ownership in the position and property 

·      Strong knowledge of the area’s entertainment, dining and cultural venues, and commitment to keeping that knowledge up-to-date 

·      Able to implement company policies and procedures to ensure effective leadership 
 

MAJOR RESPONSIBILITIES 

·       Sets an exemplary helpful, friendly service standard at all times 

·       Supports all property programs 

·       Supervises and manages the part-time team and full-time members, ensuring that policies and procedures are implemented properly and followed. 

·       Motivates Concierge Team to exceed guest and client expectations. 

·       Holds Concierge team accountable when not following policies, procedures, and standards 

·       Trains and coaches Concierge team on policies, procedures, programs, and standards of excellence 

·       Arranges the schedule for the Guest Services team and ensures that timecards are accurate for payroll. 

·       Ensures Guest Services Desk appears professional and fully stocked with information including local maps, brochures and event literature. 

·       Builds and maintains relationships through networking with area concierge, front desk staff and other personnel within the tourism industry including Convention & Visitors Bureau, state Office of Tourism, resorts, hotels, residences, office buildings, and attractions 

·       Works directly with the Regional Manager and on-site Management Team to plan and execute property Concierge and tourism initiatives in partnership with local commerce and tourism organizations 

·       Meets or exceeds given goals for specific job functions 

·       Act as the primary point of contact for tourism initiatives and outreach.

·       Demonstrates a strong knowledge of the local community and takes a proactive approach to understand trends, citywide events and hot spots to easily direct guests inquiring about festivals, events, attractions, restaurants, hotels, tours and transportation schedules in the surrounding area 

·       Flexible schedule, especially during high volume seasons 

Estimated total compensation for this position:

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location:

On-site –McLean, VA

Job Tags:

Property Management

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests.This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Uspage > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.