Assistant Contract Technical Representative / Help Desk Specialist at Mindbank Consulting Group, LLC

Position – Assistant Contract Technical Representative (ACTR) Help Desk Specialist

Location – Department of Navy Chief Information Officer's (DON CIO) Information Technology – Arlington, VA (Pentagon)

Pay Rate – $70,000 - $80,000

2 years left on the contract – contract will then go out to rebid

**Must have at least a Secret Clearance

Mindbank Consulting Group has an immediate need for an Assistant Contract Technical Representative (ACTR) Help Desk Specialist.

Assistant Contract Technical Representative (ACTR) Help Desk Specialist Responsibilities:

· Provide IT support to the Department of Navy at the Pentagon.

· Monitoring, reviewing, interpreting, evaluating and reporting on technical aspects of the Navy Marine Corp Internet (NMCI) operation.

· Provide the interface between technical aspects of NMCI and the operational requirements of the command.

· Assists customers with ordering, analysis, evaluation and preparation of recommendations for improvements, optimization, developments and/or maintenance of NMCI/CosC/NGEN/NGEN-R services.

· Operates as the liaison between the technical development team and multiple business units across the client organization.

· Functions as a liaison with higher level Command Contract Technical Representatives (CTRs) on NMCI-related issues.

· Develops, interprets, plans, and applies policy, process, procedure, and strategy in the delivery of multi-discipline IT services required to achieve data and system integration/interoperability supporting OPNAV.

· Maintains current knowledge of client systems and subsequent upgrades or changes.

· Provides technical support for program personnel in various locations who have NMCI assets and peripherals.

· Provides government approved brief on security responsibilities to OPNAV Staff.

· Determines and orders NGEN/NMCI service requirements for new personnel.

· Transfers existing or creates new NGEN/NMCI user accounts, ensures user System Authorization Access Request-Navy (SAAR-N) forms are completed and routed to the Command Information Assurance Manager (IAM).