Assistant Deposit Operations Leader - Timberline Bank

Job Title: Assistant Deposit Operations Leader
Department: GJ Deposit Operations
Reports To: Deposit Operations Leader
Status: Non-Exempt
Salary: $41,650 - $56,350

Who We Are
At Timberline Bank, our people are our most valuable asset. We seek qualified employees who enjoy people, are innovative, and who are eager to learn. We, in return, provide opportunities for personal advancement and professional growth. The driving force behind our dedication to providing a "Better, Faster, Easier. -Always." experience is the Timberline Team. From the moment you enter the building, we greet you as a person, not an account number-our belief in the value of exceeding customers' high expectations is what makes Timberline Bank a bank here for our community. Our commitment has been and always will be to provide high-quality personalized customer service. With the Timberline personal touch, the level of customer support is unparalleled. We want to support you and your financial well-being, whether through your personal or commercial needs. Each customer contributes to the success of our small business. TO US, IT IS PERSONAL.

What We Value
At Timberline Bank, the core of our culture is in the following values. We believe heavily in fulfilling each one of these to the highest degree. Our culture is the foundation of who we are as a team, and as a business.

1. Exceeding Customers' High Expectations
2. Empowering a Dedicated Team
3. Having Fun While Winning
4. Passionate About our Communities
5. Value Added Resource for our Customers (Trusted Advisor)

Position Summary
This is a non-exempt, full-time position that requires excellent customer service skills and an ability to work well with a team. The Assistant Deposit Operations Leader will have some supervisory duties including scheduling, ordering cash, performance reviews, training tellers, and overrides. This person must work with the Deposit Operations Leader to motivate employees, nurture skills, develop talent and inspire the Team to achieve the Bank's strategic goals.

Essential Duties and Responsibilities
Must be proficient and able to perform all essential duties and responsibilities of the Banking Specialist III. In addition, this position will:

• Provide quality customer service promptly and courteously at all times.
• Accurately meet policy requirements for teller drawer balancing.
• Supervise, coach, motivate and train front line staff in compliance with Bank policies.
• Oversees teller activities in compliance with Bank policies.
• Prepare outgoing cash shipment(s) and verify incoming shipments, input branch orders and shipments, and foreign currency orders.
• Secondary contact on GJ Deposit Operations timecard approvals and PTO requests.
• Ensure department has adequate coverage to ensure efficient functioning at all times by preparing and maintaining the work/lunch schedule and rotation.
• Assist tellers in locating cash discrepancies; help with daily balancing, provide overrides, review and sign off on large items, branch capture corrections and manage unusual transactions.
• Process teller transactions accurately and efficiently and meet the required standards established for cash handling and cash disbursement.
• Review and decision branch NSF and Stop Payment reports daily.
• Monitor and review Stop Payments.
• Monitor weekly ATM usage and maintenance.
• Monitor weekly cash recycler usage and maintenance.
• Locate, utilize, create, and update Internal Controls as needed.
• Assistant Operations Leader must ensure all tellers and vault have been balanced prior to leaving for the day.
• Assist in problem resolution for tellers and customers and resolve difficult situations with tact and diplomacy.
• Under the direction of the Deposit Operations Leader, motivate and encourage the team to meet their business development goals.
• Under the direction of the Deposit Operations Leader, assist with Global Deposit Operations duties including but not limited to:
  • Construction Draws.
  • Inactive/Dormant Account reports and maintenance.
  • Monthly COLTAF Remittance.
  • Minor Account monitoring and maintenance.
  • Other global duties may be assigned as needed.
• Branch monitoring activities, such as review of daily reports, to ensure duties and responsibilities assigned to team members are carried out in compliance with regulations and Bank policies.
• Ability to perform duties independently with limited direct supervision.
• Perform or oversee Branch monitoring audits, including surprise cash audits, according to the scheduled timeframes.
• Ensure employees are adequately trained and cross-trained to effectively perform job duties.
  • Teller training may include counting currency, running transactions, customer service, program training, branch capture training, buying/selling from vault, balancing/maintaining a cash drawer, utilizing and balancing cash recycler, balancing and replenishment of ATM, phone etiquette, open/close duties, shipment preparation, night drop, vault balancing, coin machine and business development.
• Perform research on fraudulent debit card transactions as well as placing debit card travel exceptions.
• Accurately complete debit card limit increases and decreases, placing Holds and Stop Payments, and more.
• Researching and completing disputes for fraudulent and unauthorized debit card transactions.
• Assist consumer and business customers with domestic and international wires, familiarity with wire procedures, fees, and customer inquiries, working with the Wire Team as needed to resolve issues.
• Strong professional integrity in compliance with company policy, and ethical and legal standards.
• Ability to practice digression and handle confidential information in a professional manner.
• Acquire and maintain thorough understanding of security procedures.
• Required to attend and actively participate in all Deposit Operations, Risk Management, and other trainings.
• Ability to meet goals for rocks as assigned by Deposit Operations Leader.
• Extensive knowledge of Bank policies and procedures.
• Duties may be expanded on as experience and professional goals are achieved.

Required Knowledge and Expertise

• High School Diploma or GED.
• Some banking experience preferred.
• Knowledge of banking services and products to offer solutions to meet our customers' needs.
• Proven people, communication, prioritization, and organizational skills.
• Demonstrate initiative and strong motivation for success.
• Team player with a strong, team-focused attitude.
• Maintain a current knowledge of all regulations, including BSA, along with demonstrating a knowledge and understanding of the Bank's policies and procedures.
• Ability to work on a computer/stand/sit for extended periods of time, ability to move to various locations promptly.
• Ability to lift coin boxes (approx. 50 lbs.).

Key Competencies/Skills

• Be Thorough: Ensure that work is completed thoroughly and correctly; prepare carefully for meetings and presentations.
• Achieve Results: Complete tasks on a timely basis and based on an understanding of the priorities.
• Establish and Maintain Personal Credibility: Consistently model behavior that is perceived as responsible, reliable, and ethical.
• Communicate Effectively: Express oneself clearly in interactions with others, both verbally and in writing. Notice, interpret, and anticipate needs and concerns. Ensure that critical information is shared with those who should be kept informed.
• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Relationship Building: Ability to effectively build relationships with vendors, management, and staff.
• Time Management: Ability to effectively utilize available time for the completion of necessary job tasks.

**Pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules, the salary range above represents the low and high end of the salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. Incentives based on Timberline Team goals may also be offered. In addition, Timberline Bank provides a variety of benefits to full time employees, including health insurance coverage, vision insurance, dental insurance, life and disability coverage, 401K plan, paid holidays and paid time off.

Equal Employer Opportunity Statement
Timberline Bank prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All job requirements in the job description provided indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job competently. Job descriptions are an overview of the duties, responsibilities, and requirements of the position. Employees may be required to perform other job-related assignments as requested.

OUR COMPANY ADHERES TO A POLICY OF EMPLOYMENT-AT-WILL, WHICH ALLOWS EITHER PARTY TO TERMINATE THE EMPLOYMENT RELATIONSHIP AT ANY TIME, FOR ANY REASON, WITH OR WITHOUT CAUSE OR NOTICE.