Assistant Director, Continuous Improvement - New York University

In partnership with the Senior Director, ensure that all business process improvement efforts across the PMO follow best practices and templates related to business process analysis. Ensure that business processes are mapped end-to-end across PMO projects. Assist with identifying business process improvement opportunities and assess the organization's ability to adapt. Manage complex University initiatives, from start to finish, that impact employees, students, and faculty and ensure it is completed on time and within budget. Design, communicate, and implement an operational plan for completing the project; monitor progress and performance against the project plan; take action to resolve operational problems and minimize delays. Identify, develop, and gather the resources to complete the project. This may include preparing designs and work specifications; developing project schedules, budgets, and forecasts; and selecting materials, equipment, project staff, and external contractors. Liaise with other operational areas in the organization to secure specialized resources and contributions for the project. Conduct meetings and prepare reports to communicate the status of the project. Set priorities, allocate tasks, and coordinate project staff to meet project targets and milestones. Lead and manage a team of business analysts working on University Projects to achieve project goals. Assign tasks, monitor progress, provide feedback, and offer support where needed. Serve as the first point of escalation and help to resolve issues and mitigate risks where appropriate.

Required Education:
Bachelor's Degree in a related area.

Preferred Education:
Master's Degree

Required Experience:
Minimum of 7 years experience and expertise in project management, business process and design, and experience with Large System implementation projects. Including complex projects involving multiple functional groups, or equivalent combination of education and experience. Experience must include relevant business process improvement experience at the analyst level or higher. Experience with process design, requirements gathering, and facilitation. Demonstrated experience building metrics and dashboards for data-driven decision-making across the spectrum (process owners, executives, team members) and driving continuous improvement. Experience in process improvement consulting or process design within a service organization.

Required Skills, Knowledge and Abilities:
Proven knowledge and application of process excellence, lean Six Sigma methodology, business analysis, reengineering, and process modeling and related tools and systems. Proven ability to scope, manage, and deliver on projects and control costs. Excellent planning, analytical and problem-solving skills. Effective people management and negotiation skills and ability to work effectively on cross-functional teams. Strong and professional written and verbal communication skills. Knowledge of financial operations. Project Management Professional certification. Demonstrated ability to deliver sensitive information and collaborate with key leaders on finding solutions for key issues. Must demonstrate proficiency in developing relationships and creating close partnerships with senior management. Ability to influence change at the business owner level of the organization.

In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $150,000.00 to USD $170,000.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.

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