Assistant Director of Admission and Scholarship Operations - University of Southern California

Assistant Director of Admission and Scholarship Operations University of Southern California | Rossier School of Education Los Angeles, CA Summary of Position The admission operations team serves two primary and critical functions for USC Rossier – applicant evaluation and admission and scholarship compliance. The Assistant Director of Admission and Scholarship Operations supports the operations team to ensure these two functions are operationalized. The Assistant Director will assist with: file review assignments, management of seasonal application file review readers, admission and scholarship audits, awarding and reconciliation, admission and scholarship letters, fielding incoming questions from prospective applicants on application materials, and other miscellaneous projects as requested. Reporting to the Director of Admission and Scholarship Operations in the division of Strategic Enrollment Services (SES), the Assistant Director will work directly and collaboratively to ensure the integrity of the admissions process, from the time an application is completed, to the time a student is admitted and enrollment achieved. They will work closely with the Director to implement and oversee admission and scholarship operations and strategies for USC Rossier graduate programs. The successful candidate will be articulate, organized, and detail-oriented. This position will provide leadership and oversight for the seasonal application file review readers and the comprehensive admission file review process. Who you are The successful candidate will bring a creative spirit to the design, development, and success of an innovative, student-centered, mission-driven strategic enrollment process. They will be results driven and an enthusiastic contributor to the overall enrollment strategy. The candidate must have the ability to be a resourceful team member, be self-driven, a self-starter, comfortable with ambiguity and motivated to move projects forward.

Essential Duties and Responsibilities:

Admission Operations (50%): Serves as an auditor of Rossier graduate degree programs file reviewer notes and admission recommendations. Assist with the auditing of all admission processes for online and on-campus programs. Serve as point of contact to troubleshoot any questions related to the review of the application and provide on-going technical support. Ensure Access & Equity in the admission process at USC Rossier; ensure that selective enrollment management standards are followed and admitted students meet academic and other standards. Continually update a process for documenting application and admission processing operations to manage business and operation needs. Work closely with the Strategic Enrollment Services team, Office of Graduate Admission, and Degree Progress to find technical solutions for business needs. Assist with all official correspondence to students regarding admission decisions. Operations (25%): Develop and modify quality procedures and materials such as Standard Operating Procedures, operation manuals, and related enrollment management process documentation to manage business and operation needs. Assist with analyzing existing admission operation processes to measure, monitor and track compliance and efficiency. Monitor compliance to and effectiveness of university and department policies and procedures. Provide feedback on policies, procedures, and standards for efficient and effective operation of the graduate admission process to ensure guidelines and procedures are consistent with University mission, goals and applicable regulations, and are responsive to the needs of students and staff. Management of Administrative Operations (25%) Oversee the hiring, onboarding and supervision of temporary contract workers. Manage temporary contract worker budget, program assignment and monitor employee performance. Oversee daily workflows with a focus on adherence to established procedures and development of new solutions as needed. Applications should be submitted via usccarreers.usc.edu. Applications are considered complete when the following required documents are attached: 1) Cover Letter 2) Resume/CV *This position is located on the UPC campus and has a hybrid work schedule. Qualifications: Staff supervision and management is preferred. 3-5 years of enrollment management experience in a university setting either undergraduate, graduate enrollment management, admission, scholarships, admission services is preferred. Candidates must possess a strategic understanding of graduate admission and scholarship operations. Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures. Previous experience and knowledge with a CRM, application software and knowledge of computerized student information systems is required. Ability to use and analyze data, create reports, spreadsheets, electronic presentation software in order to make and communicate data driven decisions. Must be able to work with various constituencies including prospective students, current students, alumni, faculty, and staff. Strong interpersonal communication skills, the ability to maintain effective working relationships with clients, co-workers, and vendors, and excellent decision-making, time-management, and planning skills. Ability to work in a fast-paced work environment. Ability to learn quickly, thoroughly, and in detail. Must recognize and adjust to change. Candidates must have the ability to be enthusiastic and resourceful team members, be self-driven and motivated to move projects forward and possess the time management skills to manage competing priorities in a highly demanding environment. Proven ability to manage multiple tasks simultaneously, follow through, and meet deadlines. Ability to exercise independent judgment. Substantial working knowledge of Microsoft Office Suite, including Word, Excel, and PowerPoint. Must be committed to and embody the USC Rossier Mission. The hourly range for this position is $34.87 - $38.46. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. Minimum Education: Bachelor's degree, Combined experience/education as substitute for minimum education Minimum Experience: 3 years Minimum Field of Expertise: Directly related experience in student services and programming with ability to lead USC is a smoke-free environment USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law. Read USC’s Clery Act Annual Security Report Affirmative Action and Equal Opportunity Plan Pay Transparency Non-Discrimination USC is an E-Verify Employer Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: https://wd5.myworkday.com/usc/d/inst/1$9925/9925$112768.htmld USC is a leading private research university located in the heart of downtown Los Angeles – a global center for arts, technology and international business. As the largest private employer in the city – responsible for more than $5 billion annually in economic activity in the region – we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills. As a USC employee, you will enjoy excellent benefits and perks, and you will be a member of the Trojan Family - the faculty, staff, students and alumni who make USC a great place to work. Application help If you need assistance during the application process, see our application help. (If you already work for USC, see Your USC career.) At any point you may also contact our HR Service Center for help at (213) 821-8100 or uschr@usc.edu.