Assistant Director of Mobile Crisis - Access Services

Access Services is hiring an Assistant Director for our Montgomery County Mobile Crisis team based out of Plymouth Meeting, PA.

The Assistant Director of Mobile Crisis will be an experienced behavioral health provider who is humble, hungry, and smart. This individual will be challenged to grow leadership, supervisory skills, and crisis management experience. As a critical thinker, this person will be able to prioritize, be flexible, and adaptable. The Assistant Director of Mobile Crisis will have a demonstrated ability to work with and supervise people who are different from them and excel in team development.

As Assistant Director of Mobile Crisis, you can help build a team that will have the highest impact on the wellness of our Montgomery County community.

Key Responsibilities:

• Provide assistance with overall management, organization and daily operational oversight of the program.
• Assist with interviews, hiring and training of crisis workers.
• Supervise Crisis Workers on a weekly basis using individual and group supervision methods.
• Help ensure compliance by following program standards, Access Services philosophy of care, and established policies and procedures; provide the best care for individuals; Maintain regulatory compliance with the state and funders.

• Maintain effective communication with the leadership team and promote a cooperative and caring attitude toward others.
• Perform telephone counseling on the crisis hotlines and mobile crisis support as needed in a manner that promotes teaching and modeling.
• Actively supervise and assist team in the resolution of crisis situations in real time.

• Participate in the rotation to maintain off-site crisis management.

• Promote Mobile Crisis and Peer Support/Teen Talk Lines programs within the community; carry out public relation functions; Maintain positive relationships with partners, funders and licensing bodies.
• Ability to travel during work shift to successfully carry out the expectations of this position including attending offsite meetings, providing services in the community, and providing service oversight and supervision.  Therefore, employees drive their personal vehicle and/or an agency owned vehicle to meet these expectations. Employees are expected to meet eligibility criteria outlined in our Motor Vehicle Policy, and successfully pass the agency’s substance abuse screening at any time during employment. 

Work Schedule:

• Monday-Sunday, 40 hours a week to include the following:
• Varying schedule
• Includes on-call back up support to overnight team off-site

Requirements

Education:

• Bachelor’s degree required, preferably in a related field including human services, behavioral health, special education, psychology or social work. Master’s degree in a related field preferred.

Experience:

• Two years of related direct crisis experience.
• Two years of increasing supervisory responsibilities required.

Knowledge, Skills, and Abilities:

• Knowledge of the helping relationship, the wellness and recovery system, concepts of therapeutic intervention including brief therapy, family systems therapy and person-centered planning.
• Extensive knowledge of mental illness.
• Ability to interact very well with adults and children who may struggle with mental illness, developmental disability or substance abuse and addiction.
• Ability to help individuals crisis plan.
• Ability to de-escalate crisis situations through telephone counseling and mobile intervention.
• Familiarity with the local Montgomery County areas, understanding the county adult and children serving systems, as applicable.
• Ability to plan, supervise, and direct the work of others.
• Ability to establish and maintain effective working relationships with county and state officials, individuals, their families and the general public.
• Keen ability to exercise judgment and discretion in applying and interpreting laws, rules and policies governing Access Services.
• Ability to communicate well over the telephone, and express ideas succinctly, both orally and in writing.

Benefits

Salary:

• Salary range starting at $53,000 with rates negotiable upon education and experience in the field.

Our full-time comprehensive benefits package includes:

• Health, Vision, Rx, & Dental insurances, HSA/FSA, 401k program.
• Tuition Reimbursement, Student Loan Assistance.
• 20 days PTO (vacation/sick), 7 paid holidays, 2 floating holidays.
• Mileage/Toll Reimbursement, paid travel time between worksites.
• Life Insurance, Short/Long Term Disability, Catastrophic Sick Leave, Paid Parental Leave.
• Employee Assistance Program (telehealth/in person).
• Referral Bonuses up to $750 per hire
• College tuition discounts, Credit Union perks, retail discount.

Access Services is an Equal Opportunity Employer.

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