Assistant Director of Residential Services - Community Living & Support Services (CLASS)

• Assist the Residential Director with the operations of residential homes to ensure residential services are delivered effectively.
  • Lead, mentor and coach the residential team to meet annual goals and objectives, and to undertake new initiatives as appropriate.
  • Participate in team meetings, as requested.
  • Timely prepare and complete all required documentation and reports.
  • Assist with the development, communication, and updating of the standard operating procedures for the consistent, compliant, and efficient operation of residential homes. 
• Coordinate with the Human Resources Department to support human resources activities to ensure appropriate and trained staff in the residential services program.
  • Participate in the hiring and onboarding process for residential staff.
  • Provide supervision to Senior Residential Homes Managers and ancillary staff including professional development, evaluations, and progressive discipline, as required.
  • Coordinate responsibilities of the SRHM.
  • Continually provide leadership, mentoring, training, and resources to residential staff that promote individual choice and community integration.
  • Meet regularly with the SRHM to review program, training needs, and progress.
  • Provide support to residential staff to answer questions, resolve issues, and mediate situations, as needed.
  • Oversee attendance/payroll records for residential staff
  • Function as a Senior Residential Homes Manager and/or RHM for planned or unplanned absence or vacancy, as needed.
  • Function as a Direct Support Professional for planned or unplanned absence or vacancy, as needed.
  • Lead the hiring process and moving potential candidates through the electronic HR process for RHM position.
  • Oversee hiring process and moving potential candidates through the electronic HR process for DSP position.
•  Assist with the operations of residential homes to ensure residential services are delivered efficiently.
  • Continually monitor and support the achievement of capacity goals through adherence to the vacancy management process.
  • Evaluate effectiveness of staff utilization.
  • Assure budgetary compliance and fiscal accountability for the residential sites (i.e. Participant’s Medical Assistance Renewals, Authorization, Eligibility, etc.)
  • Track and Manage transportation funds to ensure accounts are current and accurate per the needs of the individuals.
• Work with the Quality Improvement and Compliance Coordinator to ensure compliance with relevant funding source regulations and CLASS quality management plan.
  • Ensure program compliance with agency policies, state and federal regulations, local monitoring standards, and contractual requirements.
  • Prepare for local, state, and funder monitoring, licensing, and accreditation visits and surveys, as needed.
  • Consistently monitor and participate in the incident management process including the timely reporting of incidents via the Enterprise Incident Management system, as appropriate.
  • Regularly monitor completion of scheduled record audits, compliance surveys, resident satisfaction questionnaires, and follow-up, as indicated.
• Perform duties in a manner that promotes and supports the mission, vision, and values of CLASS to ensure effective and efficient services are provided.
  • Ensure individuals are provided the opportunity to participate and integrate into their communities and activities of choice to be tracked and reported per Director’s requested timeframe.
  • Collaborate with management staff on projects the builds and strengthen the CLASS mission.
  • Support and advocate for access to services, individual choice, the achievement of desired community integration, and the person-centered philosophy.
  • Demonstrate a commitment to diversity and inclusion.
  • Communicate in a professional, discreet, and tactful manner.
  • Complete tasks in a self-directed, organized, and efficient manner.
  • Maintain positive working relationships with co-workers and supervisors.
  • Render and accept criticism in a professional manner.
• Perform other duties, as assigned.

• Bachelor’s degree in the Human Service field and five years’ related experience including two years of administrative/supervisory experience, preferably in residential services for adults with intellectual disability, developmental disability, or brain injury. OR,
• Associates degree in the Human Service field and seven years’ related experience including two years of administrative/supervisory experience, preferably in residential services for adults with intellectual disability, developmental disability, or brain injury.
• Working knowledge of applicable regulations and requirements including Office of Developmental Programs’ Chapters 6400 and 6100, and Community Health Choices.
• Working knowledge of Outlook, Word, Excel, and database programs.
• Current Criminal History Clearance.
• Valid PA Driver’s license.

• Positive and effective written and oral communication skills.
• Ability to set and achieve aggressive goals.
• Ability to provide effective leadership to staff including coaching modeling, and mentoring.
• Excellent interpersonal skills.
• Good organizational skills and ability to multi-task and meet deadlines.
• Attention to detail and thorough follow up.
• Good critical thinking and analytical skills.
• Good independent judgement and decision-making skills.
• Ability to innovate, develop new services or approaches, and build external relationships.
• Maintain Certification in first aid and CPR.

• Attend trainings related to job functions, as required.

• Ability to see and interact with text and graphical information on a screen.
• Ability to receive and respond to phone calls.
• Ability to use office equipment.
• Ability to lift 50 pounds.
• Occasionally travel locally with the individual.
• Regularly travel to residential homes locations.
• Regularly work non-traditional hours including responding to phone calls evenings, weekends, and holidays.
• Occasionally fill in for a Direct Support Professional shift including during non-traditional hours, as needed.
• Regularly work in a climate-controlled home or office environment or another approved location in the community.

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