Assistant Director - PNS Primary Care - Conway Medical Center

Position Summary: The Provider Network Services (PNS) Assistant Director (AD) functions in a leadership role within PNS, and works in collaboration with Physicians, Service Line Director, and Medical Practice Staff. This AD position provides oversight of the Coastal Carolina University Student Health Services and Primary Care clinics. The AD provides day to day leadership within their designated practices and facilitates the performance improvement process with a focus on patient, employee, and physician satisfaction, as well as clinical quality and operational efficiency. The AD assists the Service Line Director in providing support needed to facilitate implementation where appropriate of quality, safety, and experience requirements to achieve operational goals. The AD is accountable for assisting in the overall development, strategic visioning, and operational performance of the service line. Qualifications:Education:

• High school diploma required.
• Associate degree in healthcare administration or closely related field preferred.

Experience

• A minimum of three (3) years specific medical practice experience required. (Five preferred)
• Previous medical practice leadership experience preferred.
• Knowledge of program development and administration preferred.

Licensure/Certification/Registration

• If a licensure or certification is held, must be current and unencumbered.

*Assessment of overall credit worthiness by review of a consumer credit report is required.* Duties & Responsibilities:

• Key requirements involve the office coding billing and collections; patient service design; employee management and training; corporate and regulatory compliance; risk management; policy & procedure management; medical record management; technical issues to include information technology; physical office issue resolution; physician issue resolution; daily flow and evaluating standards of care for patients.
• Presents new approaches and provides the support needed to facilitate implementation where appropriate.
• Works with the interdisciplinary teams to deliver an exceptional patient experience and monitors the quality-of-care delivery.
• Monitors and evaluates the effectiveness of the care pathway and modifies as necessary and acts as a liaison with outside care providers and referral sources when needed.
• Provide exemplary core customer service in all interactions.
• Work effectively and collaboratively with colleagues, physicians, department heads, and executive leadership.
• Effectively utilize strong organizational skills.
• Consistently display effective verbal and written communication skills.
• Proficient understanding and use of technology/PC skills required, including Microsoft Office products.
• Regularly exercise independent judgement.
• Remain calm and professional in all situations.
• Each employee who participates in the coding, billing or claims submission process, from the initial receipt of a physician order to the receipt of payment for services, shall accurately and honestly perform his/her functions to ensure that accurate claims are submitted, and the organization retains only those funds to which it is legally entitled.

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