Assistant Director, Servicing Analytics - DriveTime

Whats Under the Hood

DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the countrys leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

Thats Nice, But Whats the Job?

Are you a strategic thinker with a passion for data-driven decision-making and leadership? Bridgecrest is seeking an Assistant Director of Active Servicing who excels in analytics, project management, and team leadership to drive operational success and deliver impactful business solutions.

Key Responsibilities

As the Assistant Director, you will play a central role in advancing our active servicing strategies by:

• Technical Leadership & Analytics:
  • Apply your expertise in SQL and Snowflake to execute complex analyses and teach your team to do the same. Your coding skills will guide the team through designing solutions, interpreting data, and deriving actionable insights.
  • Leverage advanced Excel skills-including pivot tables, trended performance, and static pool analysis-to lead by example and empower your team to solve challenging business problems.
  • Oversee A/B testing initiatives, ensuring pilots are structured with clear controls and actionable insights. You will not only manage these projects but also ensure your team understands how to set up and interpret results from pilots.
• Strategic Thinking & Project Ownership:
  • Identify and address gaps in business processes by collaborating with product, operations, and leadership teams. Drive continuous improvement by brainstorming solutions, establishing controls, and presenting actionable findings.
  • Lead cross-functional projects from ideation through execution, including rollout and iterative monitoring. Youll own the entire life cycle, ensuring projects deliver tangible business results.
  • Develop and present business case financial models, applying "napkin math" to quickly assess potential business opportunities, followed by more thorough in-depth analysis to validate the value of strategic initiatives.
  • Demonstrate a self-starter mindset, remaining curious and eager to adapt new methods, technologies, and tools to keep your team ahead of the curve.
• Business Interaction & Storytelling:
  • Collaborate closely with senior leadership, operations, product, data analytics, and third-party teams to drive alignment and action on strategic initiatives.
  • Clearly articulate complex ideas and findings through compelling data storytelling, ensuring stakeholders understand and can act on the insights you provide.
  • Deliver insights through decision decks and visualizations (using tools like Tableau) that present clear, concise recommendations to leadership teams.
• Team Leadership & Development:
  • Lead, mentor, and develop a team of analysts, fostering a culture of collaboration and growth. As a working manager, youll not only guide your team but also personally lead multiple projects while managing ad hoc analyses.
  • Ensure your teams continuous development by teaching technical skills (SQL, Excel, analytical techniques) and reinforcing project management capabilities, so they can independently drive projects to completion.
• Subject Matter Expertise & Business Knowledge:
  • Be a subject matter expert across key areas of analytics and active servicing. Youll need a deep understanding of company strategy, KPIs, incentives, and operational metrics, which will enable you to provide valuable insights and drive decision-making at all levels of the business.

What Were Looking For

• Curiosity & Innovation: You constantly ask "Why?" and "How?" and use this curiosity to innovate and improve both your own work and the work of your team.
• Project & Time Management: Ability to juggle multiple priorities, manage deadlines, and adapt to changing business needs.
• Clear Communication: Youre an expert in both written and verbal communication, able to explain complex ideas in a way that resonates with different audiences.
• Analytical Acumen: Strong ability to dig deep into data, extract meaningful insights, and develop actionable recommendations.
• Detail-Oriented: You focus on the details, ensuring all aspects of your projects and data are accurate and precise.

Required Qualifications:

• Bachelors degree in Analytics, Finance, Economics, Engineering, Mathematics, or a related quantitative field.
• 5+ years of experience in financial or operational analysis.
• 1+ years of experience in loss mitigation, repossessions, and remarketing.
• Expertise in A/B testing, experimental design, and financial modeling.
• Advanced skills in Excel with proven experience in data analysis and complex modeling.

Preferred Qualifications:

• Proficiency in Tableau or other data visualization tools.
• Experience working with SQL, Snowflake, and/or Python for data querying and analysis.
• 1-2 years of experience in analytics, engineering, consulting, or marketing.

So What About the Perks? Perks matter

• Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
• But Wait, Theres More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
• Tuition Reimbursement. Were as passionate about your professional development as you are. With that, well put our money where our mouth is.
• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
• Gratitude is Green. We offer competitive pay across the organization, because, well money matters!

• In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day or finish strong with a workout!
• Give Us a Reason (or not), and Well Celebrate. Regardless of whether there is a holiday or not, we are finding ways to kick back and enjoy each others company outside of day-to-day work.
• Smart-Casual Dress. Come dressed in jeans (youll fit right in with the rest of us).

• Paid Time Off & Paid Holidays. Not just lip service: we work hard, to play hard.

• Company Driver. Its one of the coolest perks of being who we are! Weve got your insurance, maintenance, and cost of vehicle covered; you just keep gas in the tank.

Anything Else? Absolutely.

DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but well save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and dont forget Phoenix Business Journal Healthiest Employers (okay, well stop there)!

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!