Assistant Director, Visitor Experience - University of North Texas System

Title: Assistant Director, Visitor Experience

Employee Classification: Asst Dir, Adms Rcrt & Outrch

Campus: University of North Texas

Division: UNT-Enrollment Management

SubDivision-Department: UNT-Enrollment Management -Gen

Department: UNT-Visitor Experience-164280

Job Location: Denton

Salary: Commensurate with Experience

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview:

Department Summary

The Office of Admissions is a vital contributor to the enrollment success at the University of North Texas through student outreach, recruitment endeavors, and a commitment to providing personalized assistance to students throughout the college application and admissions process.

Position Overview

The Office of Admissions, at the University of North Texas, is seeking to hire an Assistant Director, Visitor Experience to assist is all strategic and operational activities relative to the customer experience in the Welcome Center. Under the direction of the Director, Visitor Experience, the Assistant Director will manage all aspects of the Eagle Ambassador (tour guide) program and personnel, to include hiring and supervision. Work involves, but is not limited to providing vision, leadership, and training with emphasis on customer service excellence, professionalism, and UNT pride.

Minimum Qualifications

Bachelor's Degree in related field and four years' of professional related experience; or any equivalent combination of education, training and experience.

Knowledge, Skills and Abilities

• Previous Admissions Office experience.
• Thorough knowledge of recruitment and admissions practices within a higher education setting.
• Thorough knowledge and experience working with a diverse student population.
• Ability to develop recruitment programs, create effective materials, and effectively plan and coordinate group events.
• Ability to work collaboratively and support prospective students, community, constituents, staff, faculty, and other parties connected to this position.

Preferred Qualifications

• Master's degree in related field of higher education, student services, counseling, or related field.
• Strong organizational skills and ability to simultaneously execute multiple projects.
• Student supervisory experience.

Required License/Registration/Certifications

N/A

Job Duties:

• Assists Director of Visitor Experience in all strategic and operational activities relative to the visitor experience in the Welcome Center.
• Monitor Welcome Center to ensure warm, welcoming, clean environment, and ensure opening and closing procedures are properly managed.
• Strategically manage all aspects of the Eagle Ambassador program and personnel, providing vision, leadership and training with emphasis and customer service excellence, professionalism and UNT pride.
• Manage hiring, training, retention, schedules, and time keeping/approvals for Eagle Ambassadors.
• Strategically plan UNT tour schedules and review Welcome Center programming and materials to maximize effectiveness in successfully reach university recruitment goals.
• Create presentations that will motivate and train Eagle Ambassadors.
• Coordinate campus tour schedules, including VIP requests.
• Receive all escalated customer situations from Eagle Ambassadors when a customer asks to speak with a manager and ensure that all issues raised by customers are properly managed and documented.
• Collaborate with members of the university community to adequately, accurately, and positively achieve Division of Enrollment and UNT goals.
• Evaluate tour data and provide reporting to Director on progress toward Visitor Experience goals.

Work Schedule:

Monday - Friday, 8am - 5pm; occasional overtime and weekends

Driving University Vehicle:

No

Security Sensitive:

This is a Security Sensitive Position.

Special Instructions:

Benefits:

For information regarding our Benefits, click here.

EEO Statement:

The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, facilities and employment practices. The University of North Texas System immediately investigates complaints of discrimination and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.