Assistant Executive Director - Cedarhurst of Naperville

Can you be a real, true friend? Is it your nature to be open, listen deeply, know your heart, respond genuinely, and care as only a real friend cares? If so, we want to meet you.

Cedarhurst, a regional healthcare provider and true friend of older adults, seeks a service-minded, career-oriented individual to join our team as a full-time Assistant Executive Director at our Cedarhurst of Naperville community. 

As an Assistant Executive Director, you will have the opportunity to connect with, and positively impact the lives of, our residents daily! You will be responsible for assisting the Executive Director in overseeing all aspects of daily operation along with overseeing the business office, ensuring alignment with the company’s values, and driving performance excellence.

As an Assistant Executive Director, working with the Executive Director, you will impact the lives of our residents by –

• Managing the functions of the business office, including assisting with sales functions, conducting tours, and participating in community events.
• Participating in planning and implementing strategies established for the efficient and effective operation of the community.
• Assisting in development of Operating and Capital Expenditure Budget for the community and ensure compliance with the financial goals established.
• Preparing financial and operational reports on a regular basis (monthly or weekly) to provide insights to the Executive Director or Home Office.
• Serving as principal telephone and office receptionist, as necessary.
• Supporting the Executive Director in management tasks and assuming their responsibilities during absence.
• Managing HR tasks, including applicant tracking system (ATS) management, onboarding, training, disciplinary action, termination, and reporting workers compensation claims, ensuring compliance with state regulations and internal policies.
• Maintaining employee timecards and ensuring accurate and timely submission of payroll data to Human Resources.
• Reconciling credit card transactions, including coding receipts and providing relevant transaction information.
• Submitting change requests to Home Office timely as resident billing and activity occur, providing comprehensive supporting documentation.
• Tracking and billing resident accounts for one-time charges in the property management system.
• Initiating credit card transactions for guest meal sales when necessary.
• Acting as the primary point of contact for residents and their families regarding billing, contract questions, and other business-related inquiries, delivering excellent customer service and support.
• Working with residents or their power of attorney (POA) to address payment issues, including returned receipts and outstanding AR accounts.
• Assisting residents/POAs request with submissions of invoices to LTC insurance.
• Maintaining a close liaison with residents and their organizations and communities, keeping informed at all times of their desires and requirements.
• Ensuring the preservation and protection of community property by responsibly managing it in accordance with established policies and procedures, exercising sound fiduciary responsibility at all times.
• Managing and maintaining accurate and compliant resident and employee files.
• Ordering office supplies as needed.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand/move, communicate, and identify written information.The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl and lift and/or move up to 50 pounds independently; occasionally lift and/or move up to 200 pounds with assistance.
• Other duties as assigned

To become an Assistant Executive Director, you will need –

• Two (2) years of managerial experience in a senior care community with proven leadership and organizational skills, state required license/certification for operating an Assisted Living/Memory Care community is desired.
• Bachelor’s degree in business administration, finance, healthcare administration, or a related field preferred but not required.
• CPR of BLS certification preferred.
• Ability to work well with others, communicate clearly and take direction from management, as well as to take initiative and go above and beyond to meet resident needs.
• Flexibility and the ability to work weekends, as needed. Be on call at all times.
• Proficiency in computer applications such as: Microsoft Office, Prism, Kronos, Yardi, and electronic health records (EHR) systems.
• Must have experience with accounting functions, such as A/P, A/R, posting ledgers, balancing, and reconciling accounts.
• Experience with processing new hire information & payroll, basic human resources experience is preferred.

When considering a career with Cedarhurst, please understand that –

• Our core values describe our expectation that every team member will be Passionate, Trustworthy, Empathetic, Positive, Respectful and Approachable – and in every way a real, true friend of those we serve.
• To be a Cedarhurst team member means you’re devoted to doing The Friend’s Work: In your every effort, you reassure, energize, and inspire older adults in Cedarhurst.
• Cedarhurst believes that its team is its greatest asset. For this reason, we provide our team members with extensive training as well as personal and career development opportunities.
• Cedarhurst believes in promoting from within. We seek team members who wish to grow with us. 
• Cedarhurst offers a competitive benefits package including medical insurance coverage, life insurance, long-term disability coverage and a 401(k) Plan with company match (after 1 year of service).
• Cedarhurst considers the health and safety of its residents, family members, and team members as its highest priorities. All offers of employment are conditioned on completing and passing a background and drug test, participating in testing requirements (such as TB), and using designated PPE when required.

We are an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, we will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the employer.