Assistant Executive Housekeeper - South Seas

Are you ready to elevate guest experiences at a world-class resort? As the Assistant Executive Housekeeper at South Seas, you will lead a dedicated team to ensure our luxurious guest units meet the highest cleanliness standards, while fostering an environment of exceptional customer service and teamwork. Your leadership will be key in creating unforgettable stays for every guest and owner.

Benefits include:

• Bonus program
• Low-cost Medical, Dental, Vision Plans
• 401(k) with 100% match up to 4 percent
• Employee Assistance Program
• Company Paid Life Insurance, STD insurance, and LTD insurance
• Employee Discount Program
• Family Life Insurance
• HSA and FSA program
• Paid Time Off & Holidays
• Commuter and Company-paid Toll Programs

Key Responsibilities:

- Lead and motivate the housekeeping team, including supervisors and housekeepers, through regular meetings and inspections.

- Ensure cleanliness standards are met for guest residences and rooms, including VIP units, and maintain the quality of public areas.

- Interview, hire, and train housekeeping staff, including proper use of cleaning chemicals and equipment.

- Manage work schedules and staffing levels, adjust based on occupancy and project needs.

- Track and report department expenses, inspection scores, and manage payroll communications.

- Monitor attendance, provide coaching and counseling, and uphold uniform and resort policy standards.

- Ensure housekeeping supplies are adequately stocked and make timely orders to prevent shortages.

Education & Requirements:

Experience: Prior experience in housekeeping management, preferably in a hotel or resort environment.

Skills: Strong leadership, team management, communication, and organizational skills; ability to train and mentor staff.

Knowledge: Familiarity with budgeting, expense tracking, and use of chemicals for cleaning different surfaces.

Flexibility: Ability to adjust staffing and schedules based on guest needs and operational demands.

Safety Compliance: Monitor safety and compliance standards, including BBP, OSHA, and Hazcomm 2012, to maintain a safe environment for both guests and staff.

Customer Service: A strong commitment to ensuring guest satisfaction and maintaining high service standards.

High School Diploma or G.E.D. required.

Valid driver’s license (a motor vehicle background check will be completed).

Fluent in English with strong verbal and written communication skills.

Proficiency in Microsoft Office and Outlook programs, with the ability to operate or learn to operate HotSOS maintenance program.

Our Core Values: 

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are. 

• Be Authentic 
• Practice Humility 
• Cultivate Teamwork 
• Value Time 
• Be Trustworthy 

Our Property:

Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.

Our Company:

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.