Assistant Executive Housekeeper - Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

Come be a part of The Main, Downtown Norfolk’s upscale hotel, dining, and meeting destination. We are focused on delivering exceptional customer service while having competent, dedicated, and focused associates who are motivated by a profound responsibility to exceed our guests’ expectations. We are always looking for the best talent to join our team.

Coordinates the daily operations of housekeeping and laundry services to ensure that the services exceed the expectations of the resort owners/guests. Ensures compliance with all policies, procedures and regulations. This manager monitors both the productivity and qualitative work product for the Room Attendant teams, Housemen and Public Area Attendants. Walking the property completely a minimum of three times daily (AM Noon and PM), the Assistant Housekeeping Manager ensures all work and cleaning projects and priorities are completed to existing standards in a timely manner.

Effectively partner with the Director of Housekeeping to manage the housekeeping operations and staff in a manner that accomplishes three key objectives:

• Maximize guest satisfaction via quality service delivery
• Minimize loss and maximize inventory by protecting and appropriately utilizing all departmental assets and expenditures
• Minimize risk by promoting a safe work environment for internal and external guests
• Develop, train, and lead: direct reports should display a “meets expectations” level of operational competency and a solid understanding of general hotel operations and how to deliver on guest/owner/shareholder expectations.
• Ensure delivery of annual goals from Corporate, Managerial and property goals to the Team in a delivery style that is consistent to the Business Plan.
• Manage the Department’s Budget through par levels, scheduling, ordering, scheduling and staff development, ensuring compliance with all policies, procedures and regulations.
• Develop Housekeeping Supervisors and establish measurable goals and expectations including professional behavior.
• Responsible for room assignment as well as daily tasks to be performed by supervisors, room attendants, lobby attendants, housemen and pool attendants. 

1. Manage the housekeeping staff; providing open communications, training, coach and counsel and provide performance feedback to ensure maximum efficiency. Display leadership qualities in regards to thinking clearly, quickly and making decisions. Ability to motivate staff and maintain a cohesive team
2. Manage and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, as well as health/sanitation standards and regulations to achieve a high level of cleanliness. Monitor and ensure that the Housekeeping staff performs their job functions to the hotel’s expected level of service. Assist the Housekeeping staff whenever necessary in performing all job functions
3. Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation. Evaluate staffing requirements and prepare work schedules weekly adhering to budget goals. Ensure payroll is documented and submitted accurately and promptly. Ensure payroll forecasts are submitted accurately and promptly
4. Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses. Ensure all supplies are ordered with accurate usage factors and are received in a timely manner
5. Respond to guest requests, concerns and problems to ensure guest satisfaction. Ensure departmental compliance with guest requests and follow up to ensure satisfaction
6. Perform special projects and other responsibilities as assigned. Participate in hotel committees and task force assignments