Assistant Facility Manager, Shuttle Operations - SP Plus Corporation

Overview

SP+ is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment, recognizing that the time colleagues, clients and customers invest in us must always matter.

Responsibilities

• Lead programs to improve client and customer satisfaction.
• Assist in the management of the day-to-day activities of the assigned locations.
• Supervise shuttle drivers, parkers and the monitoring of shuttle bus operations.
• Ensure appropriate customer interaction.
• Supervise the completion of all closing reports.
• Monitor and implement effective revenue control procedures.
• Perform other necessary functions as assigned.
• Assist with the daily data entry of the revenue reports.
• Compile and interpret reports on a daily basis for the operation of the facility.

Qualifications

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Required: High School Graduate. Some college a plus.

Experience Required: At least one year supervisory experience required (supervisory experience in the transportation and/or parking industry a plus).  DOT experience strongly preferred.

Availability to Work:  Special shift requirements, if any, will vary depending on a location's hiring needs.  If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.

License Requirement: The employee will be required to have and maintain a valid state driver’s license, with a current address and an acceptable DMV record. 

Computer Skills:  Intermediate computer skills utilizing Microsoft Office (Excel and Word)

Other Desired Qualifications:  Knowledge of transportation (shuttle operations), DOT shuttle operations, union contracts, and payroll strongly desired.   

Competencies:  Superior verbal and written communication skills; Must be proactive with strong personal drive and proven customer service skills and must be willing to lead by example.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; and use hands to handle cash and equipment for extended periods of time.  The employee is occasionally required to sit and climb or balance.  The employee must occasionally lift and/or move up to 50 pounds.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

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