Assistant Food & Beverage Manager - Sonesta

Job Description Summary The Assistant Food & Beverage Manager assists in coordinating the food service activities of hotel, restaurant, or similar establishment by performing the following duties personally or through subordinate supervisors. Assists in overseeing the daily operations of each hotel outlets in the absence of the Food & Beverage Manager Job Description Oversees daily operations of each hotel outlet in the absence of the Food & Beverage Manager. Ensures prompt and efficient service of all meals, functions and beverage to the required standards. Responsible for ensuring that Front of the House and Back of House employees are trained and follow Sonesta's Service Standards. Ensures cleanliness and readiness of restaurants Ensures that waiters are always correctly dressed in accordance with Sonesta Appearance Guidelines Ensures all Local and Federal alcohol and tobacco laws are adhered to in Beverage Outlets. Ensures compliance with all health and sanitation laws and uphold cleanliness standards. Hire and train all beverage associates. Coach and council associates as needed. Ensure superior guest satisfaction.

Supervisory Responsibilities

Directly supervises Cocktail Servers, Bar Backs, Host/Hostess, Restaurant Servers and Bartenders in the Beverage Outlets. Carries out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations Build solid relationship with your Colleagues Treat colleagues with respect and dignity Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description. You will consistently deliver our GUEST model: Greet or welcome everyone, warmly with a smile Use eye and ear contact and guest’s name Establish/anticipate needs Solve and own all requests/complaints Thank everyone Certifications Valid ServSafe Manager + Valid Louisiana Responsible Vendors License Additional Job Information/Anticipated Pay Range Qualifications and Skills A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency. Track record of delivering exceptional guest or client experience Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates. Strong communication skills Appropriate professional appearance and demeanor Must be available to work nights, week-ends, holidays as needed Microsoft Office (Excel, Word, Outlook) MICROS - Food & Beverage POS System a plus Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Louisiana Responsible Vendor's Permit required

Education and/or Experience

Higher education in business or related field is an asset. Previous hotel , restaurant and bar experience is a must. Knowledge of basic bartending skills is an asset.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk and talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must regularly lift and /or move up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered. At Sonesta, we value our team members as individuals who enhance our guests’ experiences with their unique skills and contributions. We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships. We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues. If you are interested in a career in some of the most impressive and beautiful surroundings in the world with generous benefits and perks, we hope you’ll get in touch with us. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.