Assistant Front Office Manager - Davidson Hospitality Group
Monterey, CA
About the Job
Property Description
Join the prestigious team at Hyatt Regency Monterey Hotel and Spa on Del Monte Golf Course, located in the picturesque Monterey Peninsula of California! As a renowned resort, we are seeking dedicated and passionate individuals to be part of our team. With its stunning coastal location, luxurious accommodations, and world-class amenities, Hyatt Regency Monterey offers a unique and serene work environment where you can showcase your hospitality skills. As an employee, you will have the opportunity to deliver exceptional service to our discerning guests and create unforgettable experiences. With a commitment to employee development and growth, Hyatt Regency Monterey offers ample opportunities for advancement and career progression. Join our team and be part of a culture that values excellence, teamwork, and guest satisfaction. Apply now to embark on a rewarding career at Hyatt Regency Monterey Hotel and Spa on Del Monte Golf Course and contribute to our legacy of delivering exceptional hospitality!
Overview
The Assistant Front Office Manager is responsible for assisting the Front Office Manager in the supervision of the entire front office operations to ensure profitability, exceptional service, quality and value to each guest throughout their stay. Will help oversee front office, concierge, PBX and bell staff including selecting, training, and developing the team. This position will work primarily the evening shift to ensure there is a Manager On-Duty in the evening.
Responsibilities
• Constantly. Answer guest questions and offer information and assistance.
• Constantly. Answer telephones.
• Constantly. Check guests in and out.
• Constantly. Communicate with other departments to fulfill guest needs.
• Constantly. Maintain work area neat and organized.
• Constantly. Monitor reservations made and house count.
• Constantly. Monitor status of guest accounts.
• Constantly. Report all unsafe conditions immediately.
• Constantly. Update information in the computer systems as needed (i.e., post charges).
• Frequently. Act as Manager-On-Duty when assigned.
• Frequently. Answer complaints and concerns that occur during shifts. If unable to handle, contact department manager or MOD.
• Frequently. Complete other duties as assigned by supervisor to include cross training.
• Frequently. Verify all shift work and deposits.
• Occasionally. Assist in the training and development of new Front Desk Clerks.
• Occasionally. Attend all mandatory meetings.
• Occasionally. Call other hotels in area for room status.
• Occasionally. Follow checklist for required duties and timelines.
• Occasionally. Read, pass on log and communicate with previous shift.
• Occasionally. Run reports and complete them, i.e., high balance, cash basis, etc.
• Occasionally. Use verifone to authorize credit cards and checks.
• Occasionally. Other duties as assigned by Supervisor.
Qualifications
• Prior cash handling experience necessary.
• High School graduate or G.E.D. equivalent.
• 7th/8th grade math skills required.
• Ability to communicate effectively with the public and other employees.
• Read, write and speak English fluently.
• Six months Front Desk experience.
• Minimum of 2 years previous hotel front office or guest services experience.
• Extensive knowledge of all hotel departments.
• Excellent guest service, organization and problem solving skills.
• Ability to multi task and work in a fast paced environment.
• Knowledge of computer programs utilized in property management
• Ability to work a flexible schedule to include weekends and holidays.
• No employee will pose a direct threat to the health/safety of self or others.
Benefits
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the c
Join the prestigious team at Hyatt Regency Monterey Hotel and Spa on Del Monte Golf Course, located in the picturesque Monterey Peninsula of California! As a renowned resort, we are seeking dedicated and passionate individuals to be part of our team. With its stunning coastal location, luxurious accommodations, and world-class amenities, Hyatt Regency Monterey offers a unique and serene work environment where you can showcase your hospitality skills. As an employee, you will have the opportunity to deliver exceptional service to our discerning guests and create unforgettable experiences. With a commitment to employee development and growth, Hyatt Regency Monterey offers ample opportunities for advancement and career progression. Join our team and be part of a culture that values excellence, teamwork, and guest satisfaction. Apply now to embark on a rewarding career at Hyatt Regency Monterey Hotel and Spa on Del Monte Golf Course and contribute to our legacy of delivering exceptional hospitality!
Overview
The Assistant Front Office Manager is responsible for assisting the Front Office Manager in the supervision of the entire front office operations to ensure profitability, exceptional service, quality and value to each guest throughout their stay. Will help oversee front office, concierge, PBX and bell staff including selecting, training, and developing the team. This position will work primarily the evening shift to ensure there is a Manager On-Duty in the evening.
Responsibilities
• Constantly. Answer guest questions and offer information and assistance.
• Constantly. Answer telephones.
• Constantly. Check guests in and out.
• Constantly. Communicate with other departments to fulfill guest needs.
• Constantly. Maintain work area neat and organized.
• Constantly. Monitor reservations made and house count.
• Constantly. Monitor status of guest accounts.
• Constantly. Report all unsafe conditions immediately.
• Constantly. Update information in the computer systems as needed (i.e., post charges).
• Frequently. Act as Manager-On-Duty when assigned.
• Frequently. Answer complaints and concerns that occur during shifts. If unable to handle, contact department manager or MOD.
• Frequently. Complete other duties as assigned by supervisor to include cross training.
• Frequently. Verify all shift work and deposits.
• Occasionally. Assist in the training and development of new Front Desk Clerks.
• Occasionally. Attend all mandatory meetings.
• Occasionally. Call other hotels in area for room status.
• Occasionally. Follow checklist for required duties and timelines.
• Occasionally. Read, pass on log and communicate with previous shift.
• Occasionally. Run reports and complete them, i.e., high balance, cash basis, etc.
• Occasionally. Use verifone to authorize credit cards and checks.
• Occasionally. Other duties as assigned by Supervisor.
Qualifications
• Prior cash handling experience necessary.
• High School graduate or G.E.D. equivalent.
• 7th/8th grade math skills required.
• Ability to communicate effectively with the public and other employees.
• Read, write and speak English fluently.
• Six months Front Desk experience.
• Minimum of 2 years previous hotel front office or guest services experience.
• Extensive knowledge of all hotel departments.
• Excellent guest service, organization and problem solving skills.
• Ability to multi task and work in a fast paced environment.
• Knowledge of computer programs utilized in property management
• Ability to work a flexible schedule to include weekends and holidays.
• No employee will pose a direct threat to the health/safety of self or others.
Benefits
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the c
Source : Davidson Hospitality Group