Assistant Games Manager - HB Leisure Ltd

SUMMARY
Assists with management of operations and activities of the midway games, arcades, and staff including; executes company policies, procedures, and programs to meet or exceed sales and gross margin goals.
 

DUTIES & RESPONSIBILITIES
⦁    Supervises operation, providing high-quality guest service and maintaining merchandising and cleanliness standards
⦁    Ensures payroll, inventory, and shrink goals are achieved
⦁    Ensures that staff is fully trained and has full knowledge of all job functions
⦁    Ensures operation is fully stocked and that merchandise and visual standards are met
⦁    Maintains a high level of guest service by ensuring that merchandising/recovery is completed and that register and guest service area is processing guests in a timely manner
⦁    Ensures complaints from guests are quickly resolved
⦁    Works with Games Manager to develop creative plans to increase operation sales
⦁    Provides training, sets performance goals, and provides evaluative feedback to all direct reports
⦁    Hires, trains, supervises, motivates, and develops staff; manages schedules and workflow
⦁    Assigns duties and monitors quality of work; assures staff conforms to organizational policies and procedures
⦁    Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance
⦁    Supervises the unloading of trucks, sorting of merchandise, stocking games, and the reconciliation of all cash and inventory transactions
⦁    Carries out related duties in other operations throughout the United States to support the needs of the Company
⦁    Ensures that the site operates in full compliance with applicable laws, regulations, and company policies
⦁    Conducts self in a positive manner when dealing with park personnel, guests, and vendors
⦁    Keeps up to date on overall activities of the team, identifying problem areas, and taking corrective actions
⦁    Prepares all necessary reports and paperwork in an accurate and timely manner Performs other related duties as assigned by management
⦁    Directly supervises up to 200 employees within the operation
⦁    Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws
⦁    Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
 

QUALIFICATIONS
⦁    One to two years related experience or equivalent
⦁    Knowledge of human resources, and shrink reductions plans
⦁    Demonstrated proficiency in supervising and motivating subordinates
⦁    Commitment to excellence and high standards
⦁    Excellent written and oral communication skills
⦁    Excellent presentation skills
⦁    Basic competence in subordinates’ duties and tasks
⦁    Strong organizational, problem-solving, and analytical skills
⦁    Ability to manage priorities and workflow
⦁    Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
⦁    Excellent guest service skills
⦁    Good judgement with the ability to make timely and sound decisions
⦁    Creative, flexible, and innovative team player
⦁    Professional appearance and demeanor
⦁    Ability to effectively communication with people at all levels and from various backgrounds
 

COMPETENCIES
⦁    Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics
⦁    Guest Service--Manages difficult or emotional guest situations; Responds promptly to guest needs; Solicits guest feedback to improve service; Responds to requests for service and assistance; Meets commitments
⦁    Interpersonal Skills-- Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things
⦁    Managing People--Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates’ activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies guest feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills
⦁    Delegation--Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results
 

PHYSICAL DEMANDS AND WORK ENVIRONMENT
⦁    Continually required to stand
⦁    Continually required to walk
⦁    Continually required to utilize hand and finger dexterity
⦁    Continually required to talk or hear
⦁    Continually exposure to wet and/or humid conditions (non-weather)
⦁    Continually exposure to outside weather conditions
⦁    Continually exposure to extreme heat or cold (non-weather)
⦁    Frequently required to climb, balance, bend, stoop, kneel or crawl
⦁    Frequently required to lift/push/carry items up to 25 pounds
⦁    Occasionally required to sit
⦁    Occasionally utilize visual acuity to operate equipment, read technical information, or use a keyboard
⦁    Occasionally required to lift/push/carry items up to 50 pounds
⦁    Occasionally work in high, precarious places
⦁    Occasionally loud noise
 

DISCLAIMER
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.