Assistant General Manager- Bertucci's - Earl Enterprises

Assists in the management of all aspects and functions of the property in accordance with BDI standards of excellence. Provides assistance to the General Manager with all guest service, passion for the brand, team communication, development of authentic talent, operational standards of excellence, and decision making and for the entire location. Directs, implements and maintains a philosophy congruent with BDI’s culture, which services as a guide to all staff members.

Essential Job Functions:

 Strives to create an operation that values BDI standards of Guest Service. Ensures that every point of contact with the Guest meets or exceeds expectations and creates a lasting impression to drive repeat business.

 Creates and contributes to a high-energy environment that promotes maximum engagement and enjoyment for the Team and the Guest.

 Communicates in an impactful and meaningful way with management and team members and fosters an open and respectful work environment.

 Develops talented and committed team members and staff.

 Models and executes BDI practices throughout the entire operation creating a high-energy environment for the team and guest alike.

 Demonstrates competence and confidence in making sound effective decisions that benefit the guest and team.

 Gathers and utilizes appropriate information and takes urgent action in correcting problems and concerns.

 Ensures prompt, friendly service according to company guidelines.

 Devises and executes comprehensive plans, stays updated on all aspects of the operation, and models effective stress management techniques. Leads by example and sets others up for success in running the operation smoothly and effectively.

 Facilitates a professional and ethical manner that is beyond reproach.

 Directly responsible for maximizing the respective locations sales and profits.

 Maintain a complete knowledge of and comply with all departmental policies and procedures and service standards.

 Ensure proper documentation for all accidents and incidents per BDI policies and procedures.

 Maintain a complete knowledge of all menu items, preparation methods, cooking standards, ingredients, portion sizes, garnishes, presentations, and prices.

 Maintain a complete knowledge of all liquor inventories available.

 Maintain a complete knowledge of property layouts, table/seat/station numbers, proper table setups, room capacity, hours of operation, price ranges and dress codes.

Memorable Guest Service:

 Engages the guest at every opportunity while providing them with a personalized and memorable experience.

 Actively and sincerely connects with the guests by inquiring about their dining experience at table visits.

 Recognizes unique guest needs and customizes approach in response in order to achieve positive results and resolutions to problems.

 Accurately reads and anticipates the guest’s concerns and needs.

 Resolves difficult guest situations with confidence and a positive, professional attitude.

 Models BDI standards for memorable guest service and emphasizes the importance of these standards to the team.

 Responds promptly and thoroughly to guest comments and feedback and shares this input openly with the team.

 Provides feedback to all managers and team members around opportunities to improve guest service and promptly recognizes excellent service behaviors.

Passion for the Brand:

 Enthusiastically promotes BDI brand inside and outside of the facility.

 Motivates the team to focus their energy on impressing and satisfying the guest

 Communicates appreciation to the guest for their continued patronage.

 Sets an example for the team by displaying a high level of energy and enthusiasm throughout the shift.

 Proactively searches for methods to improve the guests’ dining experience.

 Acts as a representative for BDI in all interactions in order to generate new business opportunities and relationships.

 Creates opportunities to make BDI a visible and positive presence in the community.

Team Communication and Respect:

 Drives a respectful environment through equal and fair treatment of all team members.

 Follows through on commitments to promote trust and teamwork.

 Listens openly and respectfully to others, shows concern for their needs and feelings.

 Shares ideas with the team and promotes a commitment to reach team goals.

 Considers the impact on team members when making decisions.

 Effectively conveys written and verbal communication to all team members.

 Promotes and ensures a consistently utilized communication plan throughout the operation.

 Creates a meaningful connection with each manager and team member.

 Makes oneself available to managers and team members to listen and discuss important issues.

Developing Authentic Talent

 Works with managers to create a development plan tailored to each team member’s unique strengths and opportunities.

 Assigns appropriate tasks to team members and provides ongoing direction.

 Acknowledges and celebrates team accomplishments in a meaningful and public manner.

 Provides immediate positive reinforcement and encouragement to improve team member performance.

 Identifies and corrects performance problems in a firm and respectful manner.

 Uses open and honest feedback to provide clear expectations of performance.

 Looks for opportunities to teach others to help them succeed.

 Supports and encourages diversity by valuing and developing managers and team members of all backgrounds.

 Seeks qualified, enthusiastic, and people-oriented candidates to fill all positions in the operation.

 Assists in the development of effective leaders to support succession-planning efforts.

 Ensures new hires have received proper training and are cross-trained to support other areas of the operation when appropriate.

 Delegates assignments and projects effectively to team members; regularly checks in for progress and updates in an efficient manner.

Operational Standards of Excellence

 Executes procedures properly and does not allow deviations from the procedures.

 Ensures that all managers are operating and following the same procedures; upholding the standards equally.

 Completes reports and other paperwork in a timely and thorough manner.

 Communicates operating standards and guidelines to team members while ensuring their understanding and commitment.

 Instills a clear understanding and support of the BDI vision and standards within the team.

 Generates a clear connection between adherence to policies and their positive impact on the guest experience.

 Drives utilization of restaurant systems, tools, and procedures to maximize efficiency.

Disciplined Decision Making

 Displays a deep understanding of the factors that contribute to overall restaurant profitability.

 Takes ownership and responsibility to solve problems, resulting in a positive outcome.

 Assesses the impact decisions will have on the guest and the team before taking action.

 Confidently makes quick and effective decisions under pressure.

 Learns from mistakes to ensure personal growth and future effectiveness

 Remains open to other methods and input from managers, team members, and peers to improve decision-making skills.

 Understands and regularly utilizes relevant tools and metrics to drive the business performance.

Personal Effectiveness

 Manages daily priorities while planning ahead to anticipate needs; staying up-to-date on developments.

 Identifies priorities for each shift and effectively directs the team’s efforts and attention accordingly.

 Maintains composure and focus when juggling multiple tasks at once.

 Maintains, anticipates and prepares for potential obstacles and opportunities.

 Assists with the execution all aspects of the operation; steps in to assist wherever needed.

 Provides sufficient guidelines and expectations to the management team to effectively guide the operation in the General Manager’s absence.

Secondary Job Functions:

 Maintain a complete knowledge of preventative maintenance policies and procedures.

 Facilitate and maintain a complete knowledge of computer systems and BDI policies and procedures.

 Ensure the receipt of product insuring company standards and invoice accuracy.

 Corrects unsafe practices or conditions.

 Promptly and properly completes all daily paperwork and assignments.

 Interview applicants in accordance with all EEO guidelines and regulations.

 Ensure all staff closing duties are completed before an employee leaves.

 Complete and maintain location files.

 Monitor guest situations and if necessary document the incident.

 Other duties as assigned by supervisor.