Assistant General Manager -Evenings - MIND 24-7
Phoenix, AZ
About the Job
Why MIND 24-7 ?
MIND 24-7 is an Arizona-based company that is fundamentally changing delivery of behavioral health care by offering accessible and immediate walk-in mental health facilities that are open 24 hours a day. Services provided include Psych Express Care (2-3 hour intervention), Psych Crisis Care, and Psych Progressions (Outpatient Therapist Services). MIND 24-7 not only enhances the quality of patient care, but reduces pressure on the mental health system, reducing costly emergency room visits, in-patient treatment, and readmissions for crisis care. In the first year, with now over 450 team members, the company has opened three facilities in the Greater Phoenix are and has served over 10,000 individuals in need of care. Immediate rapid expansion into additional states is planned for the coming year.
***Monday - Friday 3pm-11pm***
Under the direction of the General Manager, the Assistant Clinic Manager (AGM) is responsible for MIND 24-7 location(s) and ensures that daily operations are provided in accordance with our clinical and operational model. This may include ensuring all staff receive initial and ongoing training to support skills, overseeing the coordination of care, maintaining appropriate staffing levels, and directing patient flow. The AGM will work within a multidisciplinary team made up of Patient Liaisons, Patient Care Coordinators, Patient Navigators, Nurses, Providers, Therapists, Managers, and Supervisors/Leads. The Assistant General Manager ensures that all policies and procedures are followed including but not limited to risk management, health and safety, and quality management best practices.
ESSENTIAL JOB FUNCTIONS
- Manages multidisciplinary teams, including the direct supervision of personnel directly assigned to the Assistant General Manager by the General Manager.
- Assists in staffing of multidisciplinary teams and direct daily tasks. Works in collaboration with the General Manger and the scheduling department to ensure the site(s) is staffed appropriately.
- Responsible for being the onsite leader of a location and overseeing operations and workflows.
- Participates, at the direction of the General Manager, as appropriate in the development of operational workflows for all relevant programs, staffing, training and linkage to EMR and Billing operations.
- Ensures daily staff and provider compliance in following new and established workflows.
- Manages daily patient throughput, including the assigning of patients to providers and staff as needed.
- Collaborates, under the direction of the General Manager, with the leadership team to identify opportunities to improve current systems and processes, and/or areas of potential savings.
- Work closely with multidisciplinary teams to achieve organizational goals.
- Maintains daily operations by initiating, coordinating, and ensuring the compliance of program, operational, personnel policies and procedures.
- Maintains communication and relationships between medical staff, other department staff and leadership team by attending meetings and coordinating interdepartmental functioning in support of the mission and goals of the organization.
- Will attend supervision sessions as required.
- Will complete all other required trainings as assigned.
EXPECTATIONS
- Responsible for the efficiency of daily patient throughput and directly staff tasks to including assigning patients to providers and staff as needed.
- Assess the ongoing arrival of patients to the clinic and ensures efficient coordination of car, including leveraging tele-health services.
- Demonstrate competency in skill observation, and performance as assessed by direct supervisor to ensure competency within position.
- 100% completion of required supervision sessions and assigned trainings.
- Demonstrates and fosters teamwork by assisting peers and engaging regularly with multidisciplinary teams.
- Displays effective communication when working with patients, families, and colleagues.
- Effectively delegates tasks to team members and ensures team is knowledgeable of expectations and plan for patients.
- Maintains departmental goals of door to service time is less than 30 minutes
- Ensure medical screenings are completed on patients arriving at the clinic within 30 minutes of arrival. Escalating concerns to the nurses and providers as needed.
SUPERVISORY RESPONSIBILITIES
Supervisory Functions:
- Assigned responsibilities for the daily operations of the clinic as described above.
- Manages direct reports and oversees the multidisciplinary team on duty in such a manner as to increase operational efficiency and effectiveness.
- Communicates to subordinates clearly regarding job responsibilities, milestones and targets in a manner which empowers them to be successful in their roles
POSITION QUALIFICATIONS
Minimum Qualifications:
- High School diploma
- At least 3 years of psychiatric, behavioral health, or relevant experience
- 3-5 years of supervisory experience
- Unrestricted license as Registered Professional Nurse through the state Board of Nursing.
Preferred Qualifications:
- Bachelor's degree in applicable field
- Leadership Experience: 2+ years
- 2+ years of crisis related experience working in behavioral health
- Must have a Level-1 Fingerprint Clearance Card or have the ability to obtain one through DPS.
- Certified training (Safe Clinch, CPR First Aid, therapeutic options, etc.)
With a passion for hiring and retaining the best, MIND 24-7 offers the most competitive benefits in the market that begin within 30 days for full-time Team Members! Included are medical, dental, vision, health savings account, flexible spending accounts, telemedicine, company paid life insurance and disability, voluntary plans, discounted gym memberships, 401K with company contribution, generous paid time off along with holidays, team member appreciation days. We even provide an incredible break room stocked full of complimentary snacks and beverages. We want the best team members, so we provide the best benefits.
