Assistant General Manager - Schulte Companies

Emerald Hospitality Associates is seeking a dynamic, service-oriented Assistant General Manager to join our team! EHA is an organization whose success is rooted in our four core beliefs: Integrity, Engagement, Quality and Community.

What's in it for you? When you join EHA you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! EHA provides a rewarding, fun and flexible work environment, exciting perks, a robust benefit package and an atmosphere designed to encourage and promote career growth within the company.

Our Company: Emerald Hospitality Associates is a hotel development and management company that prides itself on building long-term relationships with both people and organizations. We specialize in the hotel management and development of full service and upscale focused service hotels. Founded in 1999, our mission focuses on serving our guests, clients and staff as a premier hospitality management and consulting firm, applying personal and corporate integrity to each task thereby providing effective, results-oriented, innovative service that generates true value and commitment to excellence.

JOB DUTIES AND RESPONSIBILITIES

* Provides direction and leadership to all associates.

* Provides courteous guest service by responding promptly and efficiently to inquiries, requests, complaints, and by accurately processing guest mail and messages.

* Process all incoming and outgoing reservation and cancellation requests in a timely manner by mail, telephone, and in person.

* Assists guests during all aspects of their stay to include switch and accurate check in and check out.

* Communicates with Housekeeping to ensure that all cleaned rooms are entered into the computer system.

* Supervises the quality of cleanliness of all areas of the hotel by performing inspections and the required follow-up.

* Supervises the inventory, purchasing, disbursement, and cost control for all housekeeping items.

* Acts as Manager on Duty.

* Partners with the General Manager on preparing bank deposits.

* Coordinates the delivery of guest services by all hotel departments and outside businesses.

* Assists the General Manager in making recommendations regarding the budget and manages expenses within approved budge constraints.

* Assists the General Manager and other Department Managers with managing the human resources function in all areas of the hotel in order to attract, retain, and motivate associates: hire, develop, empower, coach and counsel, conduct performance reviews, resolve problems, and provide open communication for all associates.

* Supervision of scheduling the associate's in accordance with forecasted occupancy, adjusts staffing as necessary for sudden changes in business levels. Covers shifts of absent associates and works a flexible schedule, when necessary.

* Assist in developing emergency action plans, and coordinate with other departments to implement plans.

EDUCATION AND EXPERIENCE

* High school diploma or general education degree (GED); or one year related experience and/or training; or equivalent combination of education and experience. General knowledge of bookkeeping and auditing procedures required.

KNOWLEDGE, SKILLS AND ABILITIES

* Ability to communicate effectively verbally and in writing

* Demonstrated ability to lead a team

* Excellent attention to detail

* Financial savvy

* Proficient in Microsoft Office

PERKS/BENEFITS

Emerald Hospitality Associates offers a robust selection of perks/benefits that include, but aren't limited to: Paid Time Off, Growth and Career Opportunities, Hotel Discounts, 401K, Health/Dental/Vision Insurance, Short-Term/Long-Term Disability, Flexible Spending Accounts, Health Savings Account, Pet Insurance, Dependent Tuition Benefits, EAP Program, Marketplace Discounts at various retailers such as Disney, Apple, AT&T, Verizon and more!

*Emerald Hospitality Group is an Equal Opportunity Employer.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled