Assistant General Manager - Gecko Hospitality
Milwaukee, WI 53201
About the Job
Job Title: Hotel Assistant General Manager
Location: Milwaukee, WI
Position Overview:
Join our dynamic hospitality team as a Hotel Assistant General Manager, where your expertise will be pivotal in orchestrating a seamless guest experience and supporting the General Manager in steering our establishment towards excellence. Your role will encompass daily operations, fostering a motivated team, and ensuring our guests receive unparalleled service.
Key Responsibilities:
- Operational Oversight: Manage and coordinate daily hotel operations of Housekeeping, Front Office and F&B, ensuring all departments function cohesively in delivering top-tier guest experiences.
- Staff Management: Lead, mentor, and develop a high-performing team, fostering an environment of continuous learning and professional growth.
-Guest Satisfaction: Uphold and enhance guest satisfaction by promptly addressing feedback and implementing service improvements.
- Strategic Planning: Collaborate with the General Manager in formulating and executing strategic plans that align with the hotels vision and goals.
- Quality Assurance: Maintain rigorous standards of service quality and ensure compliance with hotel policies and industry regulations.
-Financial Management: Assist in budget preparation and financial forecasting, ensuring cost-effective operations without compromising service quality.
- Crisis Management: Develop and implement crisis management protocols to swiftly address and resolve emergencies.
Necessary Skills:
- Leadership: Demonstrated ability to inspire and guide a diverse team towards operational excellence.
- Communication: Exceptional communication skills to effectively liaise with staff, guests, and stakeholders.
-Problem-Solving: Proficient in identifying issues and developing innovative solutions to enhance operational efficiency.
- Attention to Detail: Keen eye for detail to ensure the highest standards of service and operational compliance.
Qualifications:
- Bachelors degree in Hospitality Management, Business Administration, or related field.
- A minimum of 5 years of experience in hotel management or a similar leadership role within the hospitality industry.
- Proven track record of improving guest satisfaction and operational efficiency.
- In-depth knowledge of hotel operations, including front desk, housekeeping, and food and beverage.
Why Join Us:
At our hotel, we pride ourselves on cultivating a culture of excellence and innovation. Our commitment to providing exceptional guest experiences is matched only by our dedication to developing our team. As an Assistant General Manager, you will play an integral role in shaping the future of our hotel, ensuring we continue to exceed expectations.
If interested in this position, please send your resume to james.maloney@geckohospitality.com