Assistant General Manager - Pinecrest - Restore Hyper Wellness

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About Restore Hyper Wellness:
Restore Hyper Wellness (“Restore”) is the award-winning creator of an innovative new category of health—Hyper Wellness. Restore delivers expert guidance and an extensive array of cutting-edge health services, such as IV drips, hot sauna, hyperbaric oxygen therapy, red light and cryotherapy, integrated under one roof. These therapies help you feel your best, so you can do more of what you love.

With 200+ locations across 40 states and a fast-growing national retail footprint, Our goal is to make Hyper Wellness® widely accessible, affordable, and fun. This means helping people from all walks of life feel better and perform at a higher level so they can do more of what they love. Restore is Private Equity backed with the most recent investment round led by General Atlantic, a leading growth equity firm. General Atlantic joins existing investor, Level 5 Capital Partners.

Pay: $45-50,000/year + monthly performance-based bonus potential
Status: Full-Time 

Position Summary:
As an Assistant General Manager you will assist in managing the day-to-day operations of the studio, the training and onboarding of new hires, and in the oversight of the studio's performance. This individual will serve as an example and coach for other team members. A successful Assistant General Manager at Restore will have previous management experience in either a leadership or supporting role, a passion for wellness, and for helping people.

Responsibilities:

• Responsible for meeting performance metrics (KPI’s), revenue, ordering, inventory, and facilities maintenance
• Assist in the execution and coordination of the company’s marketing and ongoing sales drivers (pre-sale events, studio events, outreach), and manage local grassroots marketing initiatives through community events, partnerships, B2B, and word-of-mouth referrals
• Assist in the hiring and onboarding of new team members; planning, and assigning daily, weekly, and monthly goals, and directing work tasks
• Assist in fostering a culture of five star customer service and cultivating a team environment that provides exceptional customer service while working with the General Manager to ensure all staff members perform at a high level
• Assist in leading the studio team in service and product knowledge to motivate them to meet/exceed sales goals
• Support driving sales through promoting and recommending membership packages
• Manage client accounts such as freezes/terminations and follow up on declination of auto-pays and 
• Serve as an expert on Restore products and services to set an example and coach other team members technical skills, sales strategy and orientation toward hospitality and education.
• Ability to work flexible schedules including on weekends and holidays as directed by business needs
• Ensure a safe and clean studio environment for members and guest 
• Demonstrate a commitment to the vision, mission and goals of Restore, modeling the values and culture 

Requirements

• Minimum one year of management or supportive leadership role experience
• 4+ years of customer-facing experience preferred
• Proven success in sales and team leadership 
• Excellent de-escalation and conflict resolution skills
• Exceptional communication skills, both written and verbal
• Ability to multi-task and manage client and staff concerns
• Intermediate computer skills
• Flexible to work day, evening, and/or weekend hours as needed

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.  Other duties may be assigned.

Benefits

• Medical, dental, vision, disability and life insurance within 30 days
• PTO
• Free and discounted services
• 401k retirement plan with vested employer match
• Bonus opportunities
• Career advancement opportunities