Assistant General Manager - (The Shops - 20 Hudson Yards) - Related

Related Hudson Yards Manager is the brain, heart and soul of Hudson Yards. Just as Hudson Yards is transforming the world’s most spectacular skyline, Related Hudson Yards Manager is reimagining community. We are a collaborative force driven by expertise, ingenuity and passion. We pay attention to our tenants in a way that shatters tradition. We understand who they need us to be and where they need us to be even before they do. Equipped with an ever expanding range of amenities and resources, we strive to help our tenants be productive and happy. Wherever we are today, we are committed to be in a better place tomorrow. Where do we draw the line? We don’t.

Role Summary

The Hudson Yards Assistant General Manager, in conjunction with the Senior General Manager, Director of Operations, and Security Director are responsible for enhancing the shopping center by identifying center objectives, while providing excellent management and administrative support for property, security and engineering staff and fulfills all tasks described in the job description in compliance with all company policies and procedures.

Key Responsibilities

 Tasks include, but are not limited to, the following:

Accounts Payable:

• Timely, accurate processing of Accounts Payable operations
• Establishes and maintains good vendor relations and accounts in cooperation with the Property Coordinator and Office Manager
• Accurately processes vendor invoices for timely payment according to RCMC operational procedures
• Maintains up-to-date vendor files on site

Accounts Receivable:

• Timely, accurate processing of Accounts Receivable operations
• Reviews tenant work order billing monthly for accuracy, timely processing of recurrent and non-recurrent charges and appropriate adjustments according to RCMC’s operational procedures
• Reviews and confirms accuracy or adjust for accuracy, all financial reports including: Delinquency reports, occupancy reports, and Tenant chargebacks
• Reviews and maintains accurate tenant arrears records and pursues collection according to RCMC’s operational procedures

General Office Administration:

• Assists General Manager in developing, updating, and implementing SOP's for various departments, as well as policies and procedures that when followed, result in the maintenance of the property in a consistently clean manner, where all building systems are observed and attended to promptly and efficiently, while minimizing any unnecessary disruption to our guests.
• Maintains current, accurate tenant data, including tenant Retail Unit (RU) inventory and tenant emergency information
• Maintains accurate, up-to-date status accounting of rental units, including occupancy status report as directed by the General Manager
• Maintains accurate, efficient files for all site administration, including: tenant files, applicant files, vendor files, operational /procedures files, work-order files, newsletter files, A/R files, etc. as directed and working with the General Manager where appropriate
• Prepares and processes appropriate written communication, i.e., memos, letters, reports, insurance incident reports and notification, etc.
• Interpret lease abstracts related to Tenant Allowance, review tenant submissions for completeness, and coordinate necessary approvals and reimbursements.
• Collaborate with the Related Energy Team to ensure tenant submeters are properly installed, functioning, and billed correctly.
• Ensure tenant compliance with city agencies, including DOB and FDNY, and confirm timely closure of permits with required sign-offs and Certificates of Occupancy.

Specific Site Administration:

• Assists General Manager in overseeing all Management Office Administrative staff, front desk, and security.
• Actively contributes and supports the Leasing Representatives in developing and implementing the Center's leasing strategy.
• Assists General Manager with the preparation of budget and reforecasts, as well as significant oversight of the operating expenses for the Center.
• Prepares and reviews financial reports on monthly, quarterly and annual basis complying with requirements in management services agreement, with copy to the General Manager.
• Assists General Manager with overall facilities management, including the inspection of facilities and equipment to determine extent of service and equipment required. Maintains relationships with Vendors to facilitate maintenance, repair, or renovation and obtains bids for additional work from outside contractors, pursuant to client. Vendor and service provider interaction daily to ensure that goods or services are being received per contracts in place.
• Available for MOD (Manager on Duty) based on schedule. Be available for weekday committee meetings or other events as well as be available to return to the property in the event of an emergency as determined by the General Manager.
• Inspects the property on a regular basis to ensure building operations are performing according to standards and procedures.
• Conduct regular inspections of the building, assessing overall cleanliness, including restrooms, tenant storefronts and back of house areas.
• Administers the site’s compliance program (where applicable) efficiently and accurately according to the program’s regulations and RCMC’s operational procedures
• Prepares and maintains the appropriate forms and certifications for the site’s regulatory program and prepares and maintains appropriate leases, lease renewals, and/or lease addenda, according to RCMC’s operational procedures and program requirements
• Administers the site’s regulatory program if applicable, in timely, efficient manner
• Prepares, processes, and maintains files of all necessary communications
• Conducts and documents the move-in/move-out inspections (and new tenant orientation) and annual inspections as necessary
• Maintains complete documentation regarding incidents reported by police and tenants, etc.
• Perform timely move-in/move-out coordination in cooperation with Property Coordinator following RCMC’s operational procedures

Tenant Relations

• Professionally represents the Company and develop strong relationships with existing and prospective tenants. Proactively respond to tenant issues, conduct formal and informal tenant meetings to promote/discuss marketing, operations and security.
• Handles all tenant complaints expeditiously, diplomatically, and professionally
• Responsible for providing high-quality, efficient, friendly and energetic service.
• Maintains work-order records and communication with Engineering on work-order status to respond to tenant inquiries regarding work-order status
• Enforces the rules and regulations of the site and appropriate regulatory programs and maintains written documentation of all significant violations and their resolutions.

Benefits:

• Comprehensive Medical, Dental, Vision, Life, Disability & Flexible Spending Accounts
• Paid Time Off & holidays
• 401(K) 
• Tuition reimbursement 
• Robust modern fertility program
• Incentive bonus program
• Commuter benefits 
• Employee Assistance Program & more!

Compensation:

$120,000 - $130,000 + Discretionary Bonus

Education and Professional Qualifications

• 3- 5 years of experience in shopping centers or equivalent retail environment
• Bachelor’s Degree from a 4-year college or university preferred
• Ability to read, analyze and interpret complex documents
• Effective writing and communication skills in public speaking
• Experience with high-level budgeting, accounting and financial analysis
• Strong interpersonal and relationship skills
• Ability to adapt to changing work environment

Key Role Skill Set

• Love working with and serving our customers. Customer satisfaction and value creation are an essential part of performance
• Strong character and work ethic, as this role will require a significant depth of involvement
• Unique, diverse and powerful customer experience management skills
• Clear and demonstrated decision making capabilities
• Excellent financial leadership and experience for large retail assets
• Knowledgeable and experienced in real estate operations and construction
• Ability to organize and prioritize work loads
• Proficiency in Microsoft Word, Powerpoint, and Excel
• Excellent written and verbal communication skills
• Excellent project management skills
• Ability and commitment to learn new material quickly and upgrade skills
• Self-starter with the ability to work independently and within a team

Related Management Company  is the owner and operator of a premier portfolio of assets valued at over $60 billion. Our operating portfolio consists of a diversified mix of properties including luxury rental buildings, retail and commercial space, luxury condominium residences, affordable, and workforce housing located throughout the United States.

As the owner and developer for the majority of the RMC portfolio, we have ensured that our buildings are the best assets in their respective submarkets. We provide a diligently maintained property management platform with dedicated professionals who consistently exceeds our residents’ and commercial tenants’ expectations.  Our dedication to providing the highest and most personalized level of service is one of the hallmarks of the company and a key differentiator in the market. For more please visit www.Related.com .

Related is an Equal Opportunity Employer

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