Assistant General Manager - Whalar Group

Job Description: Assistant General Manager at The Lighthouse

Location: Venice, CA
Reports to: General Manager
Department: Operations

About The Lighthouse

The Lighthouse is an innovative campus for creators and their teams, with locations in Venice, CA, and Brooklyn, NY. We are a creative playground designed for creators to Learn, Make, and Belong. Our mission is to assemble the creator collective, helping them grow and sustain their careers while provoking the next act of the creator economy. At The Lighthouse, creators flow seamlessly from ideation to production to publication, surrounded by peers in a collaborative and inspiring environment.

About the Role

The Assistant General Manager (AGM) supports the daily operations of The Lighthouse, with a focus on Café, Reception, and various support teams. As the #2 on the property, you'll help ensure operational excellence, creativity, and member satisfaction across all departments while championing The Lighthouse's ethos of collaboration and innovation.

Here's what you'll do day-to-day:

• Oversee all Café operations, including inventory management, vendor relations, financial tracking, and ensuring adherence to standard operating procedures while fostering a high-quality service environment.
• Lead and mentor the Café team in hiring, training, and scheduling while driving creativity by developing innovative menu items that align with the Café's mission to nourish, fuel, and create time for members.
• Collaborate with various teams (Studio Techs, Events, Membership, Café, Reception, Stewarding, and Maintenance) to ensure smooth operations and support seamless event execution through logistics and coordination.
• Act as a escalation point for team members, facilitating problem-solving and ensuring challenges are resolved quickly and effectively across departments.
• Monitor and manage Café and Reception budgets to ensure cost-effectiveness while aligning with operational goals, and ensure compliance with labor laws to foster a fair workplace.
• Create and refine standard operating procedures (SOPs) to streamline operations and maintain high service excellence.
• Lead by example, fostering an inclusive and collaborative environment where creativity thrives.
• Mentor team leads and develops training programs that support day-to-day operations and long-term employee growth.
• Champion The Lighthouse's mission, ensuring all teams align with the company's values of creativity, collaboration, and community.

Here's what we're looking for:

• 3-5 years of experience in hospitality, operations, or creative environments with a strong background in team management.
• Leadership skills with a passion for mentoring and developing teams across multiple departments.
• Operational expertise in managing front-of-house (Café, Reception) and support teams (Stewarding, Maintenance).
• Proven financial management experience, including P&L tracking and budgeting.
• Strong organizational skills, capable of managing multiple priorities in a fast-paced environment.
• Tech-savvy, with experience using CRM systems like PeopleVine and POS systems such as Toast to enhance operations.
• A collaborative mindset, ready to work across departments to ensure smooth, creative operations.
• Passion for creativity and innovation, aligning with The Lighthouse's mission to support and inspire creators.

What You'll Bring to The Lighthouse:

• Commitment to collaboration and innovation, believing in the power of the collective to spark creativity.
• A proactive approach to problem-solving, quickly addressing challenges to ensure smooth operations.
• Inclusive leadership, ensuring that all voices within our team are heard, valued, and supported.
• Creativity and curiosity, continually driving improvements to Café and Reception experiences.
• Hands-on leadership style, ready to step in and support your team at any level when needed.
• Be a good person.

The salary range for this role is $100,000 - $120,000 and serves as a general guideline reflecting the potential compensation for the role. The final salary offer will be determined based on a comprehensive evaluation of factors such as the candidate's experience, expertise, alignment with the position's requirements, and ultimately budget approvals.

Our values:

At The Lighthouse, diversity, equity, and inclusion (DEI) isn't just a statement, it's our collective strength. Our people are our superpower. We champion a culture of respect and empathy, fostering a sense of belonging that transcends demographics. We hire individuals of all backgrounds and empower them to thrive, challenge stereotypes, and actively break societal barriers. 

Whalar Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, training, working conditions, compensation, and benefits.