Assistant Gym Manager - South Main - The Front Climbing Club

Summary:

At The Front Climbing Club, our Assistant Gym Manager is a key member of our management team, overseeing all aspects of gym operations and the gym staff team. This role is crucial in ensuring smooth daily operations, pristine facility care, providing exceptional customer service, and supporting the gym's overall management. This includes managing staff productivity and positivity, coordinating team staffing and scheduling, implementing training and development opportunities for employees, and handling employee relations matters with care.

The ideal candidate will have a hospitality mindset and will be able to implement a customer centric focus into all aspects of their work. They will have a passion for connecting with people, creating memorable customer experiences, and fostering a positive and inclusive community.

Primary and Essential Functions

• Perform all standard gym staff duties, including managing desk operations, customer service, and cleaning tasks.
• Serve as a role model for excellent customer service, work ethic, and adherence to operational standards.
• Oversee gym staff, document performance, and provide feedback to General Managers.
• Handle escalated complaints, enforce facility rules, and address unsafe behavior.
• Complete and submit daily reports to management and stakeholders.
• Assist in recruitment, new hire orientations, and ongoing staff training.
• Schedule staff according to the staffing plan and ensure task completion.
• Monitor sales transactions, retail operations, and front desk walkthroughs.
• Identify and resolve maintenance, safety, and cleaning issues.
• Collaborate with General Managers on staff reviews, gym improvements, and planning processes.
• Support Cafe team and cafe operations where needed.

Requirements

• Previous supervisory or management experience, preferably in hospitality.
• Bachelor's degree preferred; equivalent work experience acceptable.
• Minimum two years of customer service experience.
• Passion and knowledge of rock climbing, yoga, and other programming.
• Experience with Rock Gym Pro software preferred.
• Ability to work nights and weekends.
• Strong planning, time management, and organizational skills.
• Proven ability to lead and motivate diverse teams successfully.
• Excellent member service and conflict resolution skills.
• First Aid/CPR and Utah Alcohol certifications required; proficiency in MS Office (Excel & Outlook).

Job Hazards

This position is exposed to airborne chalk, dust and cleaning supplies. Other hazards include falling while providing instruction or demonstration and trips and falls caused by obstacles on the ground such as ropes and climbing gear and slippery surfaces after they have been cleaned.

MISSION STATEMENT:   

The Front's mission is to create innovative spaces that maximize the climbing experience, inspire meaningful connections, and foster an engaged community.   

   

CORE VALUES:   

Distinctive Facilities with Emotional Depth// 

We design and build outstanding and unique facilities that are the "3rd place" for the broader outdoor community, and we maintain and improve our facilities with the utmost attention to detail and care. This creates a foundation for organic and fostered emotional connections with our members and between our members, leading to long-term, loyal, and proud members.    

   

We add depth and authenticity to our facilities by supporting and contributing to our local communities through volunteerism, educated activism, and both financial and non-financial support.   

   

Operational Prowess and Superiority// 

We develop and continually improve elegant, efficient and documented operational processes that underpin a disciplined approach to effective facility operations. We look outside the climbing industry for guidance and inspiration, and strive to be at the industry forefront in all respects. We safeguard our industry edge and protect company assets through discretion and care.     

   

We use data to inform and guide our operations. Data gathering and analytics are foundational in improving our facilities, increasing our operational efficiency, expanding our individual capacities, and facilitating efficient teamwork. We adhere to efficient and organized business practices that utilize technologies to continually improve the level of operational excellence we promise to our members.   

   

Employee Excellence and Growth// 

We value the positive contributions of our employees and strive to make The Front an enjoyable yet challenging environment to accomplish important work and experience personal growth.      

We value listening to and learning from one another. We endeavor to be clear and authentic in all our interactions. We value candor and diverse opinions, yet when decisions are made, we unite to achieve their success.        

We have high expectations of one another-to work hard and to be thoughtful. We take pride in and maintain integrity in our work. We are disciplined, focused, and resilient. We thrive on the sharp end. Falling short of a challenging goal, when a thoughtful and concerted effort is employed, is not failure. We undertake challenging projects with forethought and see them through to comprehensive completion.      

We collaborate and innovate as a means to create exceptional value for our members, our company, and ourselves.   

EQUAL OPPORTUNITY EMPLOYER

The Front Climbing Club is committed to providing an equal employment opportunity environment of mutual respect for all its people. This work atmosphere is available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. The Front Climbing Club strongly believes that diversity and inclusion amongst our teams is critical to our success as an organization. We are driven to recruit, develop and retain the most talented people from a diverse candidate pool. As such, we highly encourage those with diverse backgrounds to apply.