Assistant Hospital Services Manager, Veterinary Medicine - Ethos Veterinary Health

Department Oversight: Oversee the emergency, critical care, and overnight client care service teams, ensuring compliance and accountability for all standard hospital operating procedures and adherence to local, state, and federal regulations.

Resource Allocation & Staff Scheduling: Engage in real-time resource allocation to develop staff schedules (both clinical and non-clinical) to assure maximum productivity and service while managing labor within budget constraints.

Collaboration with Medical Director: Work closely with the hospital medical director to ensure the effective deployment of medical services within the departments.

Client and Pet Flow Management: Regularly assess and ensure the efficient and effective flow of clients and pets through the departments, ensuring proper care from arrival through discharge and follow-up.

Resource Evaluation and Recommendation: Evaluate the needs of the departments and recommend appropriate resources to meet those needs, including equipment and staffing.

Work Area Maintenance: Ensure all department work areas are clean, attractive, functional, safe (OSHA compliant), and hospitable for staff, patients, and clients. Ensure all equipment is in good working order and receives regular maintenance.

Financial and Benchmarking Management: Participate in evaluating financial and benchmarking information to ensure the best management of the departments and the achievement of business goals. Participate in the budget process and manage department expenses.

Collaboration with Corporate Teams: Work in collaboration with corporate teams in finance, human resources, marketing, supply management, and business development to ensure departmental goals are met.

Team Development: Develop and build teams, fostering mutual trust, respect, and cooperation among team members while incorporating the company’s vision, mission, and core values.

Recruitment and Hiring: Initiate recruitment with Talent Acquisition/People and Organization of approved requisitions. Participate in the recruitment, interview, and hiring for all open staff positions and doctors (in collaboration with the Medical Director).

Performance Standards and Reviews: Set production and performance standards and follow up through monitoring, assessing, reviewing, and evaluating employee performance (non-clinical) based on established standards. Collaborate with the Medical Director to schedule and participate in timely doctor performance reviews.

Training and Development: Ensure appropriate training for all staff, focusing on exceptional customer service and hospitality. Serve as a mentor and coach for staff requiring development and assistance in non-clinical matters.

Change Management: Work in collaboration with the Hospital Director to facilitate change management in the hospital.

Payroll and Workers' Compensation: Resolve and approve payroll matters through supervisors or directly as needed. Report Workers’ Comp claims promptly.

Supervision and Performance Management: Supervise support staff personnel and participate in performance reviews and disciplinary actions as necessary.