Assistant Hotel Director - Gecko Hospitality

We are seeking an Assistant Hotel Director to support leading the day-to-day operations of our full-service, independent resort, ensuring optimal guest satisfaction, operational efficiency, and profitability in central Vermont. This role requires a strong leader with experience in hospitality management, capable of driving initiatives to improve service quality and operational processes while fostering a positive workplace culture. Our Assistant Hotel Director will lead our Front Desk, Bell, and Valet teams while playing a pivotal role in assisting to maintain the resort’s reputation for excellence and driving its continued success. If you are a dynamic leader with a passion for hospitality, we invite you to apply for this exciting opportunity.

Responsibilities

·      Lead our front desk, night audit, and bell/valet/shuttle teams.

·      Interview, hire, and train team members.

·      Actively oversee guest satisfaction & guest service initiatives

·      Review and communicate to team our daily activities/group specification sheets for current events.

·      Collaborate on divisional annual operating plans and budget with Hotel Director

·      Assist with weekly Resort Operations Meeting

·      Inspect guest rooms daily.

·      Continually evaluate the condition of FF&E and decor and propose appropriate corrective action.

·      Collaborate on hiring, training, counseling, and scheduling for departmental staff.

·      Ensure departmental standards & operating procedures are current, review with supervisors to ensure compliance.

·      Schedule employees to reflect business levels and ensure an elevated level of guest service, while staying within budget guidelines

·      Monitor data and compile reports to effectively communicate operating results/forecast to operating plan and budget.

·      Direct and implement new systems to assist operations in keeping with hospitality best management practices.

Qualifications

·      Bachelor’s degree in hospitality management, Business Administration, or a related field; master’s degree preferred.

·      Minimum of 2-4 years in hotel management position from a full-service or luxury hotel or resort.

·      Strong leadership, communication, and people skills.

·      Proven ability to manage budgets, drive operational improvements, and enhance guest satisfaction.

·      Proficient with Excel, MSWord, PowerPoint, and SMS Host Property Management Software.

Benefits

·      Competitive Base Salary and Bonus

·      Medical, Dental, and Vision Insurance

·      STD and LTD Insurance

·      Life Insurance

·      Employee Assistance Program

·      401K w/ Matching