Assistant Housekeeping Manager - FAIRMONT

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.

Assist the Housekeeping Manager in leading a dynamic team and in managing the daily operations, while ensuring all guestrooms, public areas and back of house areas are well maintained and cleaned.  Assist where necessary to ensure optimum service to guests.

• Consistently offer professional, friendly and engaging service
• Ensure Accor & Fairmont core standards are implemented and audited for consistency
• Flexible schedule including mornings, evenings, weekends, and holidays
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas
• Plan, prepare daily housekeeping activities and distribute assignments for the today to the team, along with priority projects
• Inspect guest rooms and VIP assignments prior to arrival
• Assist with projects and mandates (e.g. external dry cleaning contract)
• Maintain complete knowledge at all times of: status of hotel room count, group arrival, VIP’s, special events and knowledge of job responsibility of staff.
• Resolve internal/external guest concerns, ensuring internal/external guest satisfaction.
• Train supervisors and housekeeping employees according to the standards to ensure successful operations
• Audit and evaluate team performance, and correct where necessary
• Assist with scheduling, attendance, payroll and administrative duties as assigned
• Create and maintain good working relationships within the department and with other departments
• Carry out frequent inspection tours on guest floors and public areas to ensure cleanliness – general repair – replacements as required.
• Oversee inspection of guest rooms, guest corridors, all public areas (bathrooms, restaurants, conference rooms, pool), service areas, and storage areas
• Assist in maintaining inventory count and supplies 
• Coordinate the completion of work orders for maintenance repairs with Engineering
• Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge at all times of:
• all hotel services/features and hours of operation.
• all guest room layouts, bed types, décor, appointments, amenities, locations, number/names.
• housekeeping services available for guests.
• available laundry/dry cleaning services and hours of operation.
• Verify room status on A.M. report; report discrepant rooms; prioritize and update status of checkout rooms.
• Ensure that assigned staff has reported to work; document any late or absent employees.
• Coordinate breaks for assigned staff.
• Review priority of assignments to staff & help prioritize room-cleaning list.
• Maintain accurate record of radios and ensure security of keys.
• Communicate additions or changes to the assignment sheets as they arise throughout the shift.
• Inspect supply levels of floor closets.  Assign designated personnel to rectify any deficiencies.

• High school graduate or equivalent vocational training certificate
• Minimum two years of experience in a supervisory role in Housekeeping operations, preferably in a luxury setting
• Previous guest relations experience an asset
• Excellent written and verbal interpersonal and communication skills.
• Guest focused with a passion for service and standards excellence
• Must be strong team player with proven leadership, development and delegation skills.
• Knowledge of Opera, Word, Excel, and Windows applications
• Highly organized and reliable
• Must be able to work well under pressure in a fast paced and constantly changing environment.
• Ability to perform job functions with attention to detail,  speed and accuracy

What’s in it for you:

• Paid time off
• Medical, Dental and Vision Insurance
• 401K Retirement Plan
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academy designed to sharpen your skills.
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities