Assistant Location Manager - Riverstone Logistics

Company Overview 

Riverstone Logistics (RLX) is committed to being an honest, reliable, dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of using our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry.

RLX provides final mile deliveries through dedicated and network models for various clients across the United States. We love working with new clients that are looking to enhance their customer experience through final mile deliveries.

Headquartered in Charlotte, North Carolina, RLX currently has over 700 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office as well as client sites across the United States.

Position Summary  

The Assistant Location Manager supports the Location Manager with the management of a client-based operation by successfully managing the client relationship at the local level. This position assists in maximizing labor efficiency while minimizing overhead and resource expenses.  The Assistant Location Manager also conducts operational analyses, and audits current procedures to monitor and improve the efficiency of operations and client satisfaction. The Assistant Location Manager will spend most of his/her time in the office or warehouse maximizing the performance of the site.

Essential Duties and Responsibilities 

The essential functions include, but are not limited to the following: 

• Supporting the Location Manager in the meeting and exceeding of client service goals 
• Driving and maintaining the Company culture, purpose, and core beliefs through hands-on training, effective onboarding, and selection of new Extra Milers within the location 
• Oversee daily operations and ensure daily objectives are being met 
• Act as a Location’s point of contact in absence of Location Manager 
• Ensures the implementation and maintenance of Lean warehouse principles 
• Enforce company compliance standards across the entire operation 
• Maintaining a professional appearance always, while setting an example for employees alike 
• Ensure the planning and scheduling of distribution services are executed in a timely manner 
• Manage and perform activities related to dispatching, routing, and tracking transportation 
• Support an environment that fosters open and positive team communication 
• Build a strong rapport with our service providers and clients 
• Communicate daily/shift goal of facility and group(s); device, communicate and implement plans to obtain operational goals; work with and motivate employees to ensure goal achievement; provide progress or constraint updates to management and implement corrective measures as needed 
• Representing the Company by maintaining relationships with clients and ensuring contractual and ongoing relationships 
• Enforce location safety management plans 
• Supporting the Location Manager with ensuring successful compliance and performance of all vendors and service providers   
• Manage a team of up to 4 direct reports (punctuality, performance PTO, discipline, coaching, etc.) 
• Perform other duties as assigned 

Minimum Qualifications (Knowledge, Skills, and Abilities) 

• Bachelor’s Degree strongly preferred 
• Minimum of 3-5 years of warehouse, distribution, and/or supply chain operations with at least 1 year of managerial experience 
• Ability to prioritize and organize work, along with a strong follow-up, analytical, problem-solving, and sound decision-making skills 
• Ability to effectively communicate in both verbal and written forms with customers, employees, peers, and management  
• Create and maintain professional relationships within all levels of the organization (peers, workgroups, customers, supervisors) 
• Work self-directed with minimal supervision 
• Flexibility to operate, and self-driven to excel, in a fast-paced environment 
• Capability to multi-task and highly organized with excellent time management skills 
• Detail-oriented with excellent follow-up practices 
• Must be proficient in Microsoft Office suite including Excel 
• Exposure to Lean principles, systems, and tools  

Non-Essential Duties and Responsibilities 

The non-essential functions include, but are not limited to the following:

• Speaking with Motor Carriers and ensuring compliance  
• Communicating with other departments on updates, meetings, and other as needed 
• Be able to make sound decisions  
• Being able to adapt to any new planning or any changes 
• Ability to embrace new technology  
• Other duties as assigned  

Physical Demands and Work Environment  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to remain stationary for long periods of time and to communicate effectively with coworkers and outside stakeholders in person, on the telephone and via email and other computer-related messaging. The employee is occasionally required to maneuver about the work areas and move/manipulate various objects. This position may require extended work hours and travel.  

Note 

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. 

Riverstone Logistics is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Riverstone Logistics also complies with the Immigration Reform & Control Act and E-Verify, so we ask that you bring the appropriate documents to confirm your authorization to work in the United States with you upon request.