Assistant Manager - Airport Operations Customer Service - United Airlines

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

 

At United, we have the best talent in the world. Our Global Talent Acquisition team is on the frontlines of building the future of our company, one hire at a time. From corporate to operations, pilot to flight attendant, and early career to executive, our team crafts outstanding experiences for our candidates and hiring leaders, with diversity, equity and inclusion top-of-mind in everything we do.

 

Job overview and responsibilities

 

The Assistant Manager – AO Customer Service is responsible for the day-to-day operational management and oversight of Customer Service activities for the Hub station including but not limited to safety, performance, customer service, employee enablement and the development and sustainment of a Core4 culture.

In some cases, Assistant Managers will be responsible for both Customer Service activities and personnel as overall ‘product managers’ in specific areas of the operation. They will also be responsible for leading the execution of operational plans in support of station and Company objectives and goals via process management and improvement.

Assistant Managers will be responsible for development and sustainment of administrative practices that track and support service, safety, financial and employee relations metrics which may include assigned budget responsibility. In addition, Assistant Managers may be assigned projects and lead those projects through the four phases of project management; envision, design, build and activate.

They will lead and directly manage a team of Supervisors and have responsibility for performance management, leadership development and growth for those assigned Supervisors.

 

• Station Operational Performance - support the achievement of station operational objectives, goals and metrics
• Employee Relations and Employee Development - promote positive employee and labor relations through ongoing engagement and effective communications
• Station Financial Performance - support the achievement of cost and revenue goals through personnel management, baggage fee enforcement and ground aircraft fuel burn reduction
• Station Safety & Security - Day to day management of station safety and security programs towards achieving the highest levels of compliance with safety and security standards and regulations and optimal safety performance against station goal
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United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

 

The salary for this position is $66,158 to $97,031 dependent on job-related, non-discriminatory factors such as experience, education, and skills. This range is based on a full-time schedule.

 

Bonus Eligible: yes

 

At United, we offer a competitive compensation package, with benefits including medical, dental, vision, life, accident and disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) plan with employee and company contribution opportunities, and flight privileges.

 

Salary and benefits information is being included in this job posting in accordance with Colorado state law.

 

Posting expiration 11/12/2024

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes. We are always looking for individuals who will bring something new to the table.

 

Required

 

·       Associates Degree or equivalent work experience

·       Minimum 2-4 years leadership experience in an airport operations environment

·       1-2 years line station or Hub operational experience (above and below the wing)

·       Previous experience managing in a union environment

·       Responsible for a 24-hour, 7 day a week operation

·       Must have ability to work weekends and shift work

·       Travel is required

·       Must be legally authorized to work in the United States for any employer without sponsorship

·       Successful completion of interview required to meet job qualification

·       Reliable, punctual attendance is an essential function of the position

 

Preferred

 

·       College Degree or related field experience in an airline operational environment

·       Project Management Experience

 

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.