Assistant Manager (ASM) Ellsworth WI at Holiday Station Stores - Workday

Store 2746481: 456 West Main Street, Ellsworth, Wisconsin 54011

Availability - Shift/Days

If you have a passion for being challenged, working in a fast-paced environment, and growing your career, we encourage you to apply.

Job Description Summary:

The Assistant Store Manager supports the Store Manager in daily operations and oversees store activities in their absence. This role is responsible for providing exceptional service to customers, coaching store staff, and maintaining a safe, cost-effective, and profitable business unit. All employees are expected to adhere to our company's core values and culture, demonstrating care and respect at all times.

As an Assistant Store Manager, you will enjoy:

• Applicants must be 18 years of age or older.
• Medical, Vision, Dental, & Life Insurance/Short- & Long-Term Disability
• Flexible Schedules
• Weekly Pay (Starting Pay: $17 /Hr.)
• Weekends Required
• $250 Referral Bonus
• Annual Bonus Potential
• Complimentary Cell Phone w/ Plan
• Full-Time Position
• Stable, Reputable Employer
• Fast Career Opportunities
• Collaborative, Motivated Team
• Task Variety
• Comprehensive Paid Training
• 401K with Competitive Company Match
• Flexible Spending/Health Savings Accounts
• Tuition Reimbursement
• Company discount on fuel, merchandise, and more!

Key Responsibilities:

• Assist the Store Manager in overseeing store operations, including hiring, supervision, and working with staff to complete daily tasks and maintain high standards.
• Provide fast, friendly, and efficient customer service.
• Ensure regular and predictable onsite attendance.
• Execute and maintain our high-quality food program.

You're good at:

• Leading and managing a team.
• Recruiting, interviewing, and hiring.
• Delegating tasks and following up.
• Training and motivating others.
• Planning and organizing.
• Communicating effectively.
• Cash-handling and bookkeeping.
• Problem-solving.
• Advocating and empathizing.
• Ensuring safety and security.

It's great if you have:

• Retail experience.
• Supervisor or management experience.
• Recruiting/hiring/interviewing skills.
• Experience handling food.
• High School/College Degree(s).

Physical Requirements:

• Ability to stand and/or walk for up to 8 hours.
• Lift and/or carry up to 30 pounds from ground to overhead for up to 30 minutes during a shift.
• Occasionally lift and/or carry up to 60 pounds from ground to waist level.
• Push/pull with arms up to a force of 20 pounds.
• Bend at the waist with occasional twisting for up to one hour per shift.
• Grasp, reach, and manipulate objects with hands, requiring eye-hand coordination and potentially climbing a ladder to store and retrieve materials or place and remove signs.

ESSENTIAL DUTIES:

This position includes, but is not limited to, the following essential job duties, responsibilities, and requirements:

Customer Satisfaction: Provides and coaches store staff to deliver excellent customer service in a courteous, friendly, and attentive manner.

• Welcomes customers as they enter and expresses gratitude as they leave; offers assistance and suggests or recommends products and services.
• Ensures prompt and courteous customer service, professionally resolving customer concerns. Accurately processes all sales on cash registers, handling various forms of payment for products sold.
• Operates multi-function equipment such as fuel consoles, lottery machines, money order machines, and telecom transactions.
• Addresses or assists in addressing routine customer concerns within established guidelines.
• Reports to work punctually and adheres to the dress and appearance code.

Facility Condition: Maintains awareness of the overall store facility’s condition; informs the Store Manager of any equipment failure or maintenance/supply needs; and performs or directs store staff to perform general housekeeping duties including:

• Sweeping, mopping, or cleaning floors.
• Dusting and/or washing windows, counters, displays, store areas, and restrooms.
• Disposing of trash, litter, or debris.
• Maintaining and checking equipment such as coffee machines, beverage dispensers, refrigeration units, and other machines, tools, and work aids.

Merchandising: Monitors and ensures that product areas are stocked, rotated, and displayed to maintain freshness, appeal, and easy customer access.

• Prepares or assists in preparing product inventory orders.
• Adjusts prices in accordance with Company and/or brand guidelines; places advertising and pricing signage inside and outside the facility, including marquees, ceilings, walls, and windows.

Sales Controls: Ensures all shift sales are completed following Company policies by entering and coaching store employees to enter all transactions accurately and promptly at the correct price using the correct keys/codes, placing all payments collected in the register, and making correct change.

Financial Controls:

• Maintains accurate records of cash, sales, payroll, and inventory, and accounts for any discrepancies.
• Handles daily bookkeeping, invoicing, and gasoline data, and completes daily banking tasks.
• Ensures timely processing of weekly time and attendance records and payroll while addressing any issues.
• Reports any sales, cash, inventory, or operating discrepancies to the Store Manager.
• Adheres to Company and/or brand guidelines for product breakage or spoilage.

Staffing Controls:

• Supports the Store Manager in overseeing employee activities and providing shift supervision when necessary.
• Schedules employees in alignment with Company guidelines and business requirements to ensure customer satisfaction and a positive store image.
• Develops and reinforces team members' skills in accordance with Company and/or brand operating, conduct, and performance standards.
• Assists with employee performance management, including providing feedback for improvement and contributing to performance reviews.
• Implements equitable management practices in hiring, training, counseling, mentoring, motivating, and separating employees.

Security Controls:

• Collaborates with the Store Manager to maintain a safe environment for employees and customers and to protect Company assets, such as information, cash, product, equipment, and property.
• Reports any incidents or potential situations involving employee or customer injury, theft, property damage, improper sanitation, or waste disposal to the Store Manager.
• Alerts the Store Manager of any circumstances where unsafe, unlawful, or unethical conduct may be occurring.

Administrative Controls:

• Contributes to the preparation of periodic sales, product, and operating reports as directed by the Store Manager.
• Attends job-related meetings and adapts to irregular work hours as needed.
• Assists in managing merchandise, cash shortages, and other selling expenses.
• Helps maintain appropriate inventory levels and conducts shift audits.
• Carries out duties associated with shift changes, including cash drawer counting and completion of shift reports.
• Consistently attends work as scheduled and performs all duties with minimal supervision.
• Completes daily store reports and additional tasks as assigned by the Store Manager.

Job Requirements:

• High school diploma or equivalent, with 6 months to 1 year of retail and management experience preferred.
• Understanding of basic business and customer service principles, including planning, organizing, resource management, and leadership.
• Strong communication skills and the ability to convey information clearly and effectively.
• Problem-solving capabilities and the ability to address unexpected challenges using established procedures.
• Punctuality and the ability to work as scheduled.
• Proficiency in operating various equipment, including cash registers, scanners, and beverage dispensers.
• Ability to perform essential duties listed above.
• Capability to work in the physical and work conditions described below.
• Valid driver's license and dependable transportation.
• Flexibility to work opposite shifts of the Store Manager and have open availability.

Physical Requirements:

• Occasional exposure to temperature extremes in walk-in coolers/freezers and outdoors.
• Ability to lift and/or carry up to 30 pounds from ground to overhead (e.g., stocking/maintaining inventory) and up to 50 pounds from ground to waist (e.g., replenishing fountain syrups).
• Manual dexterity for grasping, reaching, and manipulating objects.
• Ability to push/pull with arms up to a force of 20 pounds (e.g., using a hand truck).
• Capability to perform tasks that require bending, twisting, stooping, kneeling, squatting, and overhead reaching.
• Effective oral communication skills.
• Proficiency in operating a cash register and/or computer keyboard.
• Ability to work independently and in collaboration with others.
• Tolerance for occasional noise exposure.
• Capacity to stand and/or walk for an entire shift and climb ladders as needed.

Work Environment:

The work environment characteristics outlined below represent those typically encountered by employees while performing the essential functions of this role. We are committed to providing reasonable accommodations to enable individuals with disabilities to effectively perform the essential functions. The work environment for this position includes:

Performing approximately 95% of tasks indoors, with occasional outdoor duties such as cleaning parking lots, maintaining gas pumps, and handling waste disposal. Occasional exposure to extreme cold temperatures while working in walk-in coolers and/or freezers. Periodic exposure to noise levels common in a busy work setting. Ability to work with a degree of autonomy and periodic supervision.

Job Description Acknowledgment:

This Job Description outlines the general nature and level of work to be performed in this position, and is not intended to be a comprehensive inventory of all duties, responsibilities, functions, and qualifications required. Employees may be asked to perform other tasks and will be evaluated, in part, based on the performance of tasks listed in this job description. Responsibilities and duties may change as needed, and the Company reserves the right to revise this Job Description at any time with or without notice. This Job Description does not constitute a contract for employment, and either the employee or the Company may terminate employment at any time, for any reason, with or without notice.

Equal Opportunity Employer and Accessibility:

Circle K Stores is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

In compliance with the Americans with Disabilities Act (ADA) and all applicable state and local disability laws, we provide reasonable accommodations for applicants with disabilities, as needed, to ensure equal access to our application process. If you require assistance completing any forms or participating in the application process, please inform the Company's Human Resources Representative.

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Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

Click below to review information about our company's use of the federal E-Verify program to check work eligibility:

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