Assistant Manager - The Dog Stop Centreville (TDS0069)

Position Overview: 

The Dog Stop® is seeking an enthusiastic and experienced Assistant Manager to join our boarding, daycare, grooming, and retail business. The ideal candidate will have a genuine love for dogs, a strong background in management, and excellent customer service skills. The Assistant Manager will assist the Manager and Dog Care Manager in day-to-day operations while overseeing employees in all aspects of The Dog Stop®. They need to have the ability to fill in wherever they are needed at any given time and possess strong customer service skills. Previous experience managing a team in a dog daycare/boarding facility is plus. Some weekend and holiday hours are required. This role requires a proactive leader who can ensure smooth operations and maintain the highest standards of care and service

Job Requirements: 

• Must love dogs of all sizes.
• Customer service-oriented with excellent communication skills.
• Highly organized and detail-oriented.
• Assist the Manager and Dog Care Manager in daily operations.
• Ensure compliance with the Operations Manual, providing necessary retraining when needed.
• Maintain a strong company culture aligned with The Dog Stop® values and mission.
• Prioritize health and safety protocols for both staff and dogs.
• Delegate responsibilities, encourage accountability, and provide constructive feedback to team members.
• Flexibility to work outside regular hours, including weekends and holidays as needed.

Back-End Specific Job Functions:

• Help DCM Manage inventory of supplies specific to back-end operations.
• Provide ongoing guidance and support to back-end staff.
• Assist with disinfecting, bathing, and daycare procedures as required.
• Help in monitoring the daycare rooms.
• Coordinate daily tasks and prioritize duties efficiently.
• Perform cleaning tasks including handling dog waste, laundry, dishes, and deep cleaning duties.
• Maintaining grooming room
• Supervise playgroups to ensure a safe and enjoyable environment.
• Monitor the health and behavior of all dogs, promptly addressing any issues.
• Prepare and distribute meals for all dogs in the facility.
• Maintain accurate records of dog health, behavior, and incidents.
• Train and mentor staff in best practices for dog care and handling.
• Ensure all cleaning and maintenance tasks meet high standards.
• Follow pet feeding and medication schedules as needed.

Front-End Specific Job Functions:

• Welcome and greet customers upon entry.
• Conduct Check-In and Check-Out procedures using the point-of-sale system.
• Process customer payments accurately.
• Answer incoming telephone inquiries professionally.
• Provide facility tours to potential customers as required.
• Perform additional tasks as delegated by the Manager or Dog Care Manager.
• Informing the BOH the grooming schedule and periodically checking in with them to make sure the task has been completed.

Social Media Content Creation and Management:

• Develop and maintain engaging social media content that reflects The Dog Stop® culture and values.
• Capture and create appealing photos and videos of dogs.
• Assist in curating and scheduling social media posts to promote the facility.

Benefits:

• Competitive salary
• Discounts on retail products and services
• Bring your dog to work
• Paid vacation days
• Fun and exciting work environment

In addition to a competitive salary, you’ll find many great benefits awaiting you at The Dog Stop®:

• Discount on all retail products
• Free and discounted services
• Bring your dog to work!
• Paid vacation days
• A fun and exciting work environment

Necessary Qualifications:

• 2 years' experience in retail and customer service
• 3 professional references
• Excellent communication skills
• Basic computer skills
• Flexible schedule and ability to work weekends

Apply today to join a great team working to provide the best dog care available in this booming industry