Assistant Manager - Bad Ass Coffee of Hawaii

We are seeking to hire an energetic and courteous Assistant Manager, with a passion for the ‘Aloha Spirit’ and aspiration to deliver a premium Hawaiian beverage and food experience to our Houston customers. 

Position Title: Assistant Manager

Department: Bad Ass Coffee of Hawaii

Supervisor: General Manager

Status: Full-time, Hourly, Non-Exempt

Role and Responsibilities

The Assistant Manager supports the General Manager in overseeing daily operations, managing staff, and ensuring a high level of customer satisfaction. This role involves coordinating shifts, handling customer service issues, managing inventory, and contributing to the shop’s financial performance and overall success.

Duties include:

• Assist in opening and closing procedures, ensuring the shop is ready for business and secured at the end of the day.
• Oversee daily operations, including coffee and food preparation, maintaining cleanliness and organization.
• Manage inventory levels, order supplies, and ensure proper storage and rotation of products.
• Provide exceptional customer service, addressing customer inquiries and resolving complaints promptly.
• Train and mentor staff to uphold high service standards and ensure a positive customer experience.
• Assist in scheduling shifts and managing staff attendance.
• Support the onboarding of new employees.
• Conduct staff training sessions and assist in addressing any performance issues.
• Ensure compliance with health and safety regulations, including food safety standards and workplace safety.
• Conduct regular inspections to maintain cleanliness and organization in the shop.
• Address and resolve operational and customer-related issues promptly and effectively.
• Assist the general manager in developing and implementing solutions to improve shop operations.

The position description is not all inclusive and I may be required to perform other duties as assigned.

Education/Experience:

• High school diploma or equivalent is a plus.
• 2-5 previous years of experience in a coffee shop or food service environment.
• Experience and education may be substituted for one another.
• Previous leadership experience is a plus.

Qualifications/Skills:

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• This position requires you to work flexible hours, including weekends, holidays, and overtime as needed.

Physical Requirements:

• Ability to lift and carry materials and equipment up to 30lb.
• Comfortable working in a fast-paced environment.