Assistant Manager - Southpoint Animal Hospital

Southpoint Animal Hospital is located in South Durham, NC near Southpoint Mall. Our 5 veterinarians, along with a highly skilled team of nurses, technicians, and client care advocates, have proudly practiced the highest level of medicine while also providing excellent customer care for the last 14 years. We are a primary veterinary care facility that strives to deliver quality wellness and preventive care, progressive medical care, soft-tissue and orthopedic surgery, comprehensive dental procedures, laser therapy and diagnostic ultrasound. Our caring, supportive, loyal staff has a stellar reputation, and it shows with our 4.9 stars on Google reviews and our continuous achievement of Best of Durham and Best of Triangle 11 times. Our beautiful hospital offers 7 exam rooms (1 dedicated to felines), a large treatment area, separate surgical and dental suites, digital whole body and dental radiography, ultrasound and therapeutic cold laser, in-house IDEXX and pharmacy, and a separate glass-walled ICU. Each patient and their parents are treated as individuals with unique needs and desires. The patient's well being, both physical and mental, is our top priority, and we strive to make each visit with us informative, rewarding, and full of happy moments and love - it's just what we do. We'd love for you to join our amazing and growing team!

Reporting to the Hospital Manager, the Assistant Manager is responsible for assisting the Hospital Manager within our fast-paced, multi-doctor veterinary hospital. The Assistant Manager will assist the Hospital Manager with HR functions including hiring/staffing, training, performance management, and instituting/maintaining compliance with policies and procedures that ensure safe and efficient practices within the hospital environment, as well as administrative tasks and client relations.

Job Duties and Responsibilities

• Maintain a positive attitude in all interactions with clients, pets, and teammates.
• Partners with the Hospital Manager to address staffing needs including hiring, training, reviewing, and coaching staff.
• Utilize hospital computer systems to document medical records and communicate with clients and teammates.
• Approve daily timesheets and correct schedules in Dayforce.
• Reconcile End of Day reports and check daily deposits.
• Proactively demonstrate the ability to show empathy towards clients and treat pets with compassion and respect.
• Address and work to resolve employee conflict and behavior.
• Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, cash and credit card handling procedures, and opening and closing procedures.
• Meeting and exceeding business goals and objectives.

• Must possess excellent communication and conflict management skills.
• Experience leading a diverse work force and establishing a positive team environment.
• Experience leading a team in a veterinary environment is a preferred.
• Flexible scheduling including some holidays and weekends.
• Any veterinary experience strongly preferred.

• $22.00-$27.00/hr based on experience
• Health Care Plan (Medical, Dental, & Vision)
• Retirement Plan (401K)
• Life Insurance (Basic, Voluntary, & AD&D)
• Short Term Disability
• Paid Time Off
• SVP offers educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs
• Teledoc
• Discounted Veterinary Care
• EAP (Employee Assistance Program)
• A large network of over 5,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth.
• Opportunity to make an impact in your community while tackling a challenging variety of tasks and the ability to help animals among a great team of people.

Our team’s continuous dedication has rewarded us with remarkable growth, and Southern Veterinary Partners now employs more than 8,000 employees nationwide. The organization’s success has not gone unnoticed, landing us recognition as #19 on Newsweek’s “Most Loved Workplaces” list in 2022. Additionally, we have ranked among Inc. 5000’s List of "Fastest Growing Companies in America" (2018, 2019, 2020, 2021, and 2022) and the Birmingham Business Journal's "FastTrack 30" of the Fastest Growing Companies in Birmingham (2017, 2018, 2019, 2020, and 2021).