Assistant Manager - Evolve Centers-Jax - TEKsystems, Inc.

About TEKsystems and TEKsystems Global Services

We’re TEKsystems. We accelerate business transformation for our customers. We bring real-world expertise to solve complex technology, business and talent challenges—across the globe. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change. We’re building tomorrow by delivering business outcomes and driving positive impacts in our global communities. TEKsystems is an Allegis Group company.

Scope of Position:

The Assistant Manager is responsible for supporting the onboarding and/or time and expense team and operational functions for related activities.  The Assistant Manager ensures superior customer experience as it relates to candidates, clients, and internal partners, and also displays a strong focus on the use of current and future technology which can enhance the experience for all users.  This position will partner with their manager and other leaders across the organization to ensure fulfilment of customer expectations while driving results. The Assistant Manager will also partner with their leader to ensure the appropriate team is in place to support the onboarding and time and expense functions across the organization at the highest level. 

Process oversight

• Responsible for supporting onboarding and/or time and expense process for contractors across multiple states/business lines.
• Drive continuous process improvement focused on standardization, quality improvement, cost
• Act as a supporting contact to all external groups which affect / are affected by the onboarding and/or time and expense
• Bring forward ideas to enhance process performance in both operations and people.

Coaching and development

• Recruit, interview, hire, coach, and terminate
• Develop staff and motivate others to strive for excellence and
• Provide clear performance expectations to support personnel and drive results through regular performance assessment and goal setting.
• Gain the trust and respect of others to create a high-performance
• Build and maintain customer

Operations

• Provide direction and support to FSG personnel and act as liaison to corporate on escalated operations, human resource, and information systems issues.
• Collaborate with Field Support leadership and provide regular feedback regarding program initiatives, best practices and make recommendations for improvements.
• Assist in the administration of incentive plans and program initiatives.
• Responsible for managing staffing ratios.
• Able to quickly analyze and respond to multiple situations, ensuring prompt resolution.
• Review Key Performance Indicators (KPIs) on a regular basis and take action when necessary.
• Special projects as assigned.

   Supervisory or Management Responsibilities

• Executes supervisory responsibilities in accordance with the organization's policies and applicable
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving

Competencies:

• Ability to lead a team with focus on fostering relationships to support achievement of expected results and providing coaching to ensure your team meets their personal and professional goals.
• Capability of working in a team-oriented environment that is fair, open and
• Thorough knowledge of business policies and human resource
• Ability to deal with ambiguity and lead change management processes, when
• Excellent leadership, interpersonal and communication
• Excellent written/oral communication and interpersonal
• Strong decision-making
• Integrity and ability to maintain confidentiality and personal

Qualifications:

• A minimum of 1 year leadership experience within business operations.

Personal Attributes:

• Natural Team Player
• Tactful & Diplomatic
• Honest & Open
• Self-starter/Initiator
• Critical thinker
• Flexible
• Self-Aware
• Resilient/Composed