Assistant Manager/FOH Lead - Gillig Winery

Skills and Qualifications

Strong leadership skills and strong work ethic required. Detail oriented, excellent customer service skills, excellent communicator, reliable, and self-driven. Must thrive in a fast-paced work environment. Responsibilities include, but not limited to, overseeing all FOH team members, coordinating and working directly with the General Manager and Manager in assisting with the overall hiring process and team member performance reviews; develop, implement, and review operational policies and procedures; develop and implement team member initiatives and challenges. Hours are 30-40 hours per week (working hours vary and could include anytime as follows: occasional Mondays; Tuesday-Thursday 10am-9:30pm; Friday-Saturday 10am-11pm). 

• Experience with strong team leadership and management 

• Excellent customer service skills and communication

• Excellent organizational skills, including multitasking and time management

• Strong interpersonal and communication skills

• Meticulous attention to detail

• Ability to multitask in a fast-paced environment

• Availability to work a flexible schedule as required in order to maintain operations and said responsibilities

Responsibilities

• Provide inspired leadership for the organization

• Ensure exceptional customer service to our guests

• Help promote a company culture that encourages top performance and high morale

• Develop and implement team member initiatives and challenges

• Develop and implement team member incentives and rewards

• Support team member communication with the upper management team 

• Design, inventory, ordering of all retail merchandise and supplies

• Handle call-offs and schedule changes

• Review team member clock-in/clock-out 

• Assist GM/Manager in evaluating potential candidates during the hiring process

• Assist GM/Manager in the interview process during the hiring process

• Assist Manager to ensure training is scheduled and followed through on all team members hired

• Assist GM/Manager to update Employee Handbook and policies as needed

• Assist Manager to ensure team member compliance to Employee Handbook

• Assist Manager with any necessary disciplinary actions to correct behavior and document issues

• Minute recorder/publisher for monthly team meetings

• Club member rewards/incentives

• FOH merchandise inventory and sales

Benefits:

• A positive, friendly place to work: At Gillig Winery we consider you to be more than just an employee, you're a part of our team! You not only develop lasting relationships with your fellow team members, but also with our loyal Wine Club Members!

• Medical/Dental Benefit Options

• Life/Disability Insurance Options

• Flexible Hours: We can appreciate that you have a life outside of work, we will try to arrange your work schedule to accommodate your life outside of Gillig Winery.

• Sundays off: Sundays are intended to spend time with your family and friends and we intend to uphold that!

• Competitive Pay: We start employees at a competitive pay rate, and desire to give raises based on performance

• Paid Time Off: All team members are eligible for Paid Time Off...varies depending on position

• Discounts: Receive a discount on all items purchased at the winery.

• Advancement opportunities are available to those that demonstrate excellence, service, and care

• IRA match after six months of employment