Assistant Manager - Sunridge Management

Sunridge Management Group is looking for an Strong Assistant Manager who is ready to transition into a Community Manager. The Community Manager is responsible for overseeing the general administrative functions and any events or activities in the office.

The ideal candidate will have 5 years prior apartment industry experience working in an office supporting multiple levels of employees. He/she greets visitors and should present an accessible and approachable tone as well as have excellent communication skills. The ideal candidate has a healthy initiative and can anticipate needs.

JOB BRIEF: Is totally accountable for all property operations. The purpose is to effectively manage and coordinate persons, activities, and available resources in order to accomplish property objectives as set forth by the property supervisor and property owner. These objectives will include maximizing occupancy levels and property values.

DUTIES AND RESPONSIBILITIES
Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
FINANCIAL
• Is responsible for staying within the established budget guidelines throughout the year.
• Ensures that all rents are collected when due, and posted in a timely manner. It is mandatory that all bank deposits are made immediately and deposits are reported to the corporate office on a daily basis.
• Perform evictions, utility cut-offs, and landlord liens as required on delinquent rents.
• Constant vendor/contractor communications concerning work scheduling, billings, vendor relations, and certificates of insurance.Responsible for approving and submitting all invoices to the corporate office for payment.
PERSONNEL
• Hires, terminates, trains, motivates, and supervises all on-site staff in order to achieve operational goals of assigned property. This includes new employee indoctrination, annual performance reviews, review and approval of timesheets, instructing and advising on-site staff of employee procedures and guidelines.
• Conducts ongoing training with office staff; e.g., leasing paperwork, workplace safety, and any other type of training that may be needed on a daily basis.
• Ensure that all personnel remain up-to-date with all Grace Hill courses.
ADMINISTRATIVE/OFFICE
• Responsible for knowing the application, lease, and all applicable Texas property code laws.
• Responsible for keeping up to date with the TAA Redbook and any changes relating to the TAA application, lease, and related lease forms.
• Ensures that lease files are complete and that completion of leases is being executed properly.
• Responsible for office opening on schedule, condition of office, and model apartments.
• Attends scheduled corporate management meetings, usually held on a quarterly basis at the corporate office.
• Maintains records on all aspects of management activity on a daily, weekly and/or monthly basis. Submits required reports to the corporate office on a weekly and monthly basis.
• Communicates all challenges affecting the operation of the property to the AVP in a timely manner.
• Ensures all calendar activities are conducted in a timely manner to meet required deadlines.
• Ensures all required permits by city, county, and state are current at all times, e.g. multifamily license, pool/spa, boiler, etc.
RESIDENT RELATIONS
• Maintain a positive customer service attitude.
• Delegates inspection or inspects with residents all move-in/move-outs.
• Review all notices to vacate to determine the cause of the move-out.
• Initiate and implement policies/procedures to maintain resident communications; e.g., complaints, service requests, etc.
MAINTENANCE
• Physically walk and inspect the property on a daily basis; vacant apartments must be walked a minimum of once per week to ensure appropriate temperature settings and security of the units.
• Updates Make Ready Board daily. Coordinates with maintenance and make-ready staff to ensure timely recondition of apartments after move-out.
• Monitors and schedules all maintenance activities.
• Inspects the Maintenance Shop monthly to ensure compliance with SunRidge policy.
MARKETING/LEASING
• Delegate or conduct market surveys monthly. Delegate or shop competition and be aware of neighborhood market conditions.
• Maintain awareness of market/industry conditions and trends via trade publications, professional organizations, etc.
• Complete Marketing Plan quarterly.
• Delegate or conduct weekly outreach marketing.
• Complete Leasing Goals weekly.
• Welcome and show the property to prospective new residents. Also, handle incoming phone calls from prospective new residents and complete appropriate paperwork.
• Approve all rental applications.
• Approve and sign all lease paperwork and addenda.
• Approve and sign off on all commission forms.
SAFETY
• Report all liability and property incidents to the Corporate Office immediately. Ensure that all occupational injury claims are reported and proper paperwork is completed immediately and forwarded to the Corporate Office within 24 hours.
• Manager will conduct monthly safety meetings and complete Safety Checklists with Maintenance.
TRAINING
• Complete all Grace Hill courses by the required deadlines. Commissions and bonuses will not be paid for anyone with past due Grace Hill courses.
GENERAL
• Perform any additional duties or tasks and meet required deadlines as assigned by the AVP.
QUALIFICATIONS
The position requires appropriate experience in on-site multifamily property management. Must have a background in supervision and a successful track record of accomplishments.
Computer Skills: Word Processing/On-Site Rental System (Must be proficient with a calculator.)
WORK HOURS:
40 hours per week or applicable to requirements of the property. Must be available on weekends for staffing needs and emergencies.

DRIVING REQUIREMENTS
• Frequent need (33% to 66% of the time) to utilize personal transportation to inspect apartment property and the surrounding neighborhood, make trips to the bank and also visit the corporate office.
• Must have valid driver's license and automobile insurance.

REASONING DEVELOPMENT
• HIGH. Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate an appropriate course of action. Must effectively convey ideas, images, and goals to a diverse group of personalities.

SunRidge Management Group is an equal opportunity employer and a drug-free workplace that has been in business for over 30 years.  
 

Requirements:

• A high school diploma or equivalent is required; Associate degree preferred
• Three years of previous office management experience
• Superb communication skills

About Sunridge Management Group:

Sunridge Management Group ,Inc. is a company that devotes its resources to making your role simpler, smarter and streamlined, all without sacrificing quality or oversight of your property. Our employees enjoy a work culture that promotes open communication, mutual respect, shared goals, and a commitment to employee growth and development. 

Sunridge Management Group benefits include health care, paid time off, and professional development.   

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