Assistant Manager, Inside Sales - Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 

Rivian is seeking a proven results-oriented leader who desires the challenge of a new business and the excitement of building something from the ground up. This leader possesses an understanding of a call center environment, a proven track record of driving customer satisfaction while driving sales, delivering on operation-excellence through metrics, and exceptional leadership skills.  

The Assistant Manager of Inside Sales will oversee customer inbound activities, daily operations, and drive accountability for team performance. This role will ensure that performance goals are met daily, weekly, monthly, quarterly, and yearly while effectively implementing Rivian’s brand culture. To be successful in this role, the Assistant Manager of Inside Sales must have a customer-first approach, have a hunger for competitive sales, and thrive in ambiguous and unexpected environments, tackling all challenges with a flexible and solution-oriented mindset.  

• Execute sales strategies to achieve revenue targets and market share growth. 
• Establish and monitor key performance indicators (KPIs) to evaluate sales team performance and identify areas for improvement. 
• Provide leadership and guidance to the inside sales team, fostering a culture of high performance, accountability, and continuous improvement. 
• Clearly and consistently communicate goals to your teams, linking these goals to customer satisfaction, revenue generation and employee performance. 
• Collaborate with cross-functional teams to understand customer preferences, market demands, and inventory management. 
• Ensure a high level of customer satisfaction through effective communication, product knowledge, and sales support. 
• Implement and enforce disciplined sales cycle processes to ensure consistency and efficiency. 
• Continuously seek opportunities to enhance operational efficiency and cost-effectiveness. 
• Keep a pulse on the local market, tracking and reporting on business trends across local cohorts to better inform the business. 
• Export Rivian’s culture and values to our teams and customers, and ensure they are reflected in our operations and team members.  
• Collaborate with leadership on goals, process improvements, and daily operations.  
• Lead the implementation of processes that allow associates to seamlessly support inbound customers and move a customer through the sales funnel with the help of the digital commerce platform and CRM tools. 
• Support various special events and new site openings across the commercial organization as needed 
• Take on additional projects, duties and assignments as required and/or by request from the sales leadership 

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. 

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. 

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.  

Please note that we are currently not accepting applications from third party application services.