Assistant Manager - Littlefield Retail Group, Inc.

Job Title: Littlefield Express – Assistant Manager

Job type: Full-me/Part-time

General job description:

We are seeking a reliable and customer-oriented individual to join our team as an Assistant Manager. The ideal candidate will have excellent communication skills, attention to detail, and a friendly demeanor. As an Assistant Manager, you will play a crucial role in providing exceptional customer service, processing transactions accurately, and maintaining a clean and organized store and checkout area. As an Assistant Manager, you will be fully trained and responsible for acting as the Store Manager in their absence.

Duties and responsibilities:

• Greet customers in a friendly and professional manner.
• Efficiently and accurately process customer transactions, including cash, credit, and debit payments.
• Ensure that the correct prices and discounts are applied to each item.
• Provide information about products, promotions, and store policies to customers.
• Handle customer inquiries and resolve any issues or concerns in a prompt and courteous manner.
• Maintain a clean and organized checkout area, including replenishing bags, receipt paper, and other supplies.
• Monitor and report any discrepancies or suspicious ac vi es at the checkout.
• Collaborate with other team members to ensure the smooth and efficient operation of the store.
• Follow all safety and security procedures to protect customers, employees, and company assets.
• Restocking shelves, coolers, and displays and maintaining a neat and visually appealing store environment.
• General cleaning of the store to include service areas, restrooms, sales floor, food prep area, and parking lot.
• Other duties as assigned.

Qualifications for the job:

• High school diploma or equivalent preferred.
• Previous experience in a cashier or customer service role is preferred.
• Mathematical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to handle cash transactions accurately and efficiently.
• Basic computer skills and familiarity with point-of-sale systems.
• Positive attitude and a willingness to assist customers.
• Ability to stand for extended periods and lift/move objects up to 25+/- pounds.
• Flexibility to work evenings, weekends, and holidays as needed.
• Supervision and Leadership: To Provide guidance, support, and leadership to deli or cashier team members. To Assist Store Manager in overseeing daily operations and ensure team members adhere to company policies and procedures.
• Training and Development: To Assist Store Manager by conduc ng training sessions for new team members, ensuring they are familiar with deli or cashier procedures. To Provide ongoing coaching to enhance team members' skills and performance. To Foster a positive and collaborative work environment.
• Inventory Management: To Monitor and manage inventory levels for deli or cashier supplies. To Collaborate with Store Manager to place orders and restock items as needed. To Conduct regular inventory checks to minimize shortages and waste.
• Quality Control: To ensure the quality and freshness of deli products, conducting regular checks for adherence to recipes and presentation standards. To Monitor cashier transactions for accuracy and adherence to cash-handling policies.
• Customer Service Excellence: To address escalated customer inquiries or concerns, providing solutions and ensuring customer satisfaction. To Lead by example in delivering exceptional customer service and fostering a positive customer experience.
• Cash Management: To oversee cash handling procedures, including opening and closing registers, making change, and preparing deposits. To Conduct periodic cash audits to ensure accuracy and accountability. To Process end of day paperwork and report on a timely manner to the corporate office.
• Communication: To communicate effectively with the Store Manager and team members, providing updates on tasks, goals, and changes in procedures. To collaborate with the Store Manager to maintain seamless operations. To respond to emails in a timely manner in the absence of the store manager.

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