Assistant Manager - Ben & Jerry's - New Haven

Are you a passionate foodie who loves bringing joy to others through delicious frozen treats? If so, we have the perfect opportunity for you at Ben & Jerry's! We're seeking enthusiastic, customer-focused individuals to join our dynamic ice cream shop team. We strive to be the best employers and citizens of each neighborhood we call home by donating to charities, volunteering our time, participating in local events, and by giving back to our communities!If you are the one, tell us why and send in your resume. We look forward to you joining our euphoric journey and our amazing leadership team! Share the love! Hourly: $16.00 - $18.00 per hour Peace, Love & Ice Cream Requirements/Responsibilities To help assist managing the retail operations of this shop to include the planning, operations, equipment maintenance, marketing and customer satisfaction. To ensure that the development and implementation of all systems fully support and comply with all franchise operating systems. To ensure the proper hands on training support is provided. Training that focuses on daily operations, customer relations, staff orientation and cleanliness. STAFF: Shift Leads, and Team Members. PRIMARY ACCOUNTABILITIES: Work under the District Manager & Scoop Shop Manager to manage the operations and budget for the shop including sales projections, margin goals, payroll, operating, and occupancy expenses, and inventory requirements Manage the shop staff, ranging from 10 to 50 employees Manage the training, orientation, and development for all shop employees Establish a motivating work environment that actively encourages and supports employee involvement with an eye towards possible job advancement that is aligned with individual goals. Supervise the implementation of all shop policies and procedures Implement the systems and procedures outlined in our Operating System Manual that will ensure the accuracy of all register, cash and financial transactions Manage the procurement and storage of all on-site inventories (ordering and putting away deliveries in a timely manner) Adhere the in-store marketing plan & assist with local store marketing as outlined by Shop Manager, District Manager or Franchisee Supervise and organize the tasks needed to maintain the overall operations including store & staff appearance, customer service, cleanliness, compliance with all safety and operating standards, merchandising and promotional execution Run/Operate a successful cake program including organizing orders, equipment and product, customer communication & preparing/decorating custom and display cakes. Effectively communicate with internal and external customers, contractors and suppliers to ensure smooth store operations Help respond and handle all customer complaints within the shop Ensure the maintenance and safe operation of all equipment within the shop Prior experience in one of the following roles and brands is highly desirable: customer service, cashier, associate, restaurant crew member, team member, associate, or other part time restaurant job at: Ben & Jerry's, Chick-fil-A, Popeyes, Starbucks, Panera Bread, McDonalds, Taco Bell, Burger King, In-N-Out Burger. Special Instructions Please do not send any emails, resumes, or call. We are making it really easy to apply for this position. Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team. ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.