Assistant Manager - Tap Room - Funky Buddha Management LLC

Principle Responsibilities / Position Purpose

The Assistant Manager works in all areas of our tap room, including front of house and back of house areas.  This position works with the Tap Room General Manager and other assistant managers to properly organize, manage, and execute tap room operations.

EXAMPLE OF DUTIES:

ESSENTIAL FUNCTIONS

• Shift oversight of all tap room staff including bar staff, servers, barbacks, and merchandisers.
• Utilizing in-house POS to properly register sales, open and close the tap room, and determine tip outs.
• Working with tap room management to increase efficiency and reduce loss.
• Continually improving customer service and the customer experience within the tap room.
• Working with tap room management to assist in hiring, training, and scheduling tap room staff.
• Continuous maintenance of the tap room and its fixtures.
• Execution of special events, reservations, functions, and parties.
• Train workers in service, sanitation, and safety procedures.
• Compiles and balance cash receipts at the end of the day or shift.
• Resolve customer complaints regarding service.
• Observe and evaluate workers and work procedures to ensure quality standards and service, and complete coaching where appropriate.
• Assign duties, responsibilities, and workstations to employees in accordance with work requirements.
• Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.
• Updates job knowledge by participating in staff training opportunities.
• This list is not exhaustive and job functions are subject to change to accommodate changing business needs.
• Strong personal and professional organizational skills
• Excellent oral and written communication skills
• Working knowledge of Microsoft Office and similar software
• Attention to detail with a focus on quality and cleanliness
• Leadership and ability to work with many different personalities
• Ability to lead by example
• Basic knowledge of draft systems, maintenance, and troubleshooting
• Comfortable working in a fast-paced environment and able to handle working under pressure
• Availability to work nights, weekends and holidays
• Must complete Cicerone Certified Beer Server and Serv Safe Alcohol Course within 1 month of hire
• Strong knowledge of restaurant/tap room operations and service procedures.
• Strong communication and customer service skills.
• Be able to work in a standing position for long periods of time (up to 8 hours or more).
• Be able to reach, bend, stoop and frequently lift weight ranging from 30-50lbs.
• Punctual and regular, reliable attendance.
• Honesty and Integrity.
• Ability to work quickly, problem solve and think on your feet while maintaining poise in a fast-paced environment.
• Ability to talk to others to convey information effectively.
• Positive, infectious attitude and sense of humor. Personable, kind, and customer service oriented.
• Passion for the service industry, desire to be part of a team and work hard, high level of self-awareness and long-term view of success.
• Experience with using a POS system.
• Must be at least 21 years old.

PHYSICAL REQUIREMENTS

Near Vision Constant

Far Vision Constant

Hearing Constant

Talking Constant

Standing Constant

Reaching Frequent

Grasping Frequent

Crouching, Bending, Stooping Frequent

Lifting/Carrying up to 30 lbs Frequent (50 lbs Occasional)

Pushing/Pulling Frequent

Walking Frequent

Computer Use Frequent

Sitting Occasional

Climbing Stairs Occasional

SAFETY REQUIREMENTS

OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety:

• Safety goggles when walking through the Production area

Employees will be trained in the proper use and care of assigned PPE.  Funky Buddha Brewery provides the required PPE.  It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly to your Manager.

ORGANIZATIONAL RELATIONSHIPS

This position has oversight to tap room staff including lead servers, servers, bartenders, barbacks, bussers, retail associates and tour guides.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

QUALIFICATION STANDARDS

EDUCATION

Four-year college degree preferred.

EXPERIENCE

Minimum of two years hospitality supervisory experience is required.  Craft beer experience is preferred.

LICENSES OR CERTIFICATES

Cicerone Certified Beer Server and Serv Safe Alcohol Certificates are required.

GROOMING

All employees must maintain a neat, clean and well-groomed appearance.

OTHER

Additional language ability preferred.

NOTICE:

Upon employment, all employees are required to fully comply with Funky Buddha Brewery’s rules and regulations for the safe and efficient operation of brewery facilities.  Employees who violate these rules and regulations will be subject to disciplinary action, up to and including termination of employment.