Assistant Manager - Northwind Animal Hospital

Northwind Animal Hospital is located in Parkville, Maryland. We are a full-service animal hospital providing veterinary care to dogs and cats and offer services such as routine medical, surgical, and dental care. Here at Northwind Animal Hospital our team is committed to promoting responsible pet ownership, preventative health care and health-related educational opportunities for our clients. We strive to offer excellence in veterinary care to Baltimore and surrounding areas.  If you are a passionate and caring team player please apply today!

Reporting to the Hospital Manager, the Assistant Manager is responsible for assisting the Hospital Manager within our fast-paced, multi-doctor veterinary hospital. The Assistant Manager will assist the Hospital Manager with HR functions including hiring/staffing, training, performance management, and instituting/maintaining compliance with policies and procedures that ensure safe and efficient practices within the hospital environment, as well as administrative tasks and client relations.

Job Duties and Responsibilities

• Maintain a positive attitude in all interactions with clients, pets, and teammates.
• Partners with the Hospital Manager to address staffing needs including hiring, training, reviewing, and coaching staff.
• Utilize hospital computer systems to document medical records and communicate with clients and teammates.
• Approve daily timesheets and correct schedules in Dayforce.
• Reconcile End of Day reports and check daily deposits.
• Proactively demonstrate the ability to show empathy towards clients and treat pets with compassion and respect.
• Address and work to resolve employee conflict and behavior.
• Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, cash and credit card handling procedures, and opening and closing procedures.
• Meeting and exceeding business goals and objectives.

• Must possess excellent communication and conflict management skills.
• Experience leading a diverse work force and establishing a positive team environment.
• Experience leading a team in a veterinary environment is a preferred.
• Flexible scheduling including some holidays and weekends.
• Any veterinary experience strongly preferred.

• Health Care Plan (Medical, Dental, & Vision)
• Retirement Plan (401K)
• Life Insurance (Basic, Voluntary, & AD&D)
• Short Term Disability
• Paid Time Off
• SVP offers educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs
• Teledoc
• Discounted Veterinary Care
• EAP (Employee Assistance Program)
• A large network of over 5,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth.
• Opportunity to make an impact in your community while tackling a challenging variety of tasks and the ability to help animals among a great team of people.

Our team’s continuous dedication has rewarded us with remarkable growth, and Southern Veterinary Partners now employs more than 8,000 employees nationwide. The organization’s success has not gone unnoticed, landing us recognition as #19 on Newsweek’s “Most Loved Workplaces” list in 2022. Additionally, we have ranked among Inc. 5000’s List of "Fastest Growing Companies in America" (2018, 2019, 2020, 2021, and 2022) and the Birmingham Business Journal's "FastTrack 30" of the Fastest Growing Companies in Birmingham (2017, 2018, 2019, 2020, and 2021).