Assistant Manager Valet Parking - Luxury Hotel - 12 Oaks Parking

As a family owned and operated business, 12 Oaks Services has been proudly providing valet and parking service throughout the Southeast for more than 15 years. We are a fun and flexible company to work with and look forward to potentially having you on the team!

We are seeking an experienced valet manager for our high-end luxury hotel operations in Miami, FL. We provide first class valet parking service 24 hours a day, seven days a week and seek an individual capable of leading their team to create a guest experience that exceeds the guest's expectations.

Job Duties:

• Lead a team of valets with a focus on operational and customer service excellence while fostering a productive, cooperative, and inclusive working environment to maximize morale, productivity, and efficiency/effectiveness.
• Develop and maintain a positive working relationship with hotel management
• Create and maintain staff schedules
• Conduct interviews and hire associates as needed
• Attend weekly meetings with hotels and departments
• Coordinate with hotels for posting of parking charges to guest folios
• Immediate response to reports of accidents, incidents or safety concerns.
• Conduct coaching, counseling and terminations when appropriate, and ensure accountability in meeting performance expectations.
• Training team members in customer service, safety, and inclusion.
• Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies and procedures to achieve overall objectives.
• Maintain a courteous and professional working relationship with all guests, partners, company subordinates, fellow associates, supervisors, and managers.
• Perform other related duties as assigned.

Requirements:

• Candidate must have prior valet management experience
• Candidate must have a valid driver's license
• Candidate must be at least 18 years of age
• Candidate must have a clean motor vehicle record

12 Oaks is an equal opportunity employer. 12 Oaks does not discriminate based on race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status.