Assistant Manager - Denny's
West Mifflin, PA 15122
About the Job
URGENTLY HIRING! Many EMPLOYEE BENEFITS (Vacation, Employee Discount etc)
JOB SUMMARY
Directly supervises, develops and supports all unit management, as well as
service team members directly or indirectly during all hours of
operation. Accountable for
1. Operation of restaurant
2. Business administration
3. Creating a quality work environment
4. Maintaining safety and sanitation standards
5. Ensures maximum customer satisfaction
6. Achieving financial results and maximizing profits
7. Developing a strong service team that is focused on business growth
8. Excellent physical stamina-job requires extensive standing; walking, extreme
temperature changes and lifting and may be in contact with cleaning chemicals
and have knowledge of chemicals
9. Excellent communication skills, verbal and written to be able to handle
supervision of employees and guest concerns
JOB FUNCTIONS/RESPONSIBILITIES:
Develops plans supportive of company and regional strategies to achieve
business growth (sales and profit) and customer satisfaction.
Directs the work of all restaurant employees & management; such direction
includes supervision, advancement, discipline, termination or any other change
of status.
Overall responsible for maintaining safety and sanitation standards &
procedures as needed for health inspections, steritech visits and brand
standards at all times.
Plans and analyzes unit’s manpower including future management needs, ensuring
sufficient development and training of all employees.
Plans and analyzes the operations and administration of the restaurant.
Ensures that all menu items are prepared, portioned and presented properly in a
clean, safe and sanitary manner according to all established procedures,
performance standards and specifications.
Ensures customer satisfaction through effective and efficient service and a
clean and pleasant environment. Makes changes to the operation as necessary to
ensure customer satisfaction.
Directs operational execution to ensure total customer satisfaction.
In absence of any job code must personally fill any position needed in the
restaurant or assign someone to fill position.
Investigates employee issues, customer complaints, and coordinates response and
provides guidance, counseling and training to management and employees for
corrective measures to improve restaurant operations and customer service.
Provides feedback to DM and Regional Work Teams (RWT) on emerging needs;
content, value, and appropriateness of program.
Must complete all training courses.
Ensures that proper management procedures and practices for the facility and
equipment are adhered to through preventive maintenance, energy conservation,
repairs, security measures, and that safety and sanitation requirements are
met.
Participates in the recruitment and selection of restaurant management. Totally
responsible for the recruitment and selection of service team members.
Maintains proper inventory levels for both food and nonfood items in accordance
with company guidelines using correct ordering procedures and efficient usage
and yield applications.
Analyzes financial reports and develops and implements plan for areas needing
improvement.
Communicates system breakdowns and deficiencies to appropriate personnel.
Manages financial performance to budgets, focusing on payroll hours and
dollars, cash and receipts, productivity, food costs, security of funds, and
operating expenses.
Manages all restaurant assets.
Aware of local market trends, competitive stance and opportunities. Selects and
implements appropriate local restaurant marketing programs, with assistance and
guidance from marketing support.
Creates and maintains a positive work environment, ensuring open communication.
Must communicate employee relations issues or problems to the DM.
Maintains accurate and complete paperwork relating to restaurant and personnel
administrative requirements.
Selects and participates in the development of certified trainers.
Embodies, promotes and teaches Denny’s Inc. and Franchise company values.
PHYSICAL REQUIREMENTS
Extensive standing without breaks during peak hours
Exposure to heat, steam, cold temperatures
Reaching heights of approximately 6 feet and depths of 21/2 to 3 feet
Must have high level of mobility/flexibility
Must be able to fit through openings 30” wide
Must be able to work irregular hours and under heavy pressure/stress
Bending, reaching, walking
Communicating with customers, vendors and employees
Must be able to work computer and have good phone skills
Operating cash register
Carrying trays of food products as needed
Must be able to lift food trays & items weighing about 20 pounds for
distances up to 30 feet
QUALIFICATION STANDARDS
Successful completion of Assistant Manager Position
Above standard verbal and written skills
Exceptional organizational skills
100% guest oriented personality
Knowledge of all facets of restaurant operation
Excellent physical stamina-job requires extensive standing, walking, extreme
Temperature changes and lifting and may be in contact with chemicals and have
knowledge of chemical substances
Professional appearance and image
Adaptability and ability to manage change and fill positions as needed
Must complete all video training, anti-discrimination & anti-harassment
training and comply with Denny’s nondiscrimination policies.
Must have guest oriented personality
Complete knowledge of all facets of restaurant operations
Must have reliable vehicle and current insurance on vehicle
The omission of specific statements of duties does not exclude them from the
position if the work is similar, related, or is a logical assignment to the
position.
Concluding statement for ALL job descriptions:
This position will include any and all (various) duties assigned to ensure the
proper functioning of operations in the department/area.
WE LOVE TO FEED PEOPLE!
This job posting is for employment at an independently owned and operated franchisee of Denny’s.
For over 65 years, Denny’s has been a welcoming place where people can connect over great food. We’re always open, always serving your favorites, and we’re proud to be America's diner.
