Assistant Medical Director - Advanced Provider - Urgent Care - TrueCare - Oceanside - Vituity

Become a Valued Member of Your Emergency Team

As an Advanced Provider, you play a critical role our mission to improve lives in Urgent Care department and are a valued member of the full care team. At Vituity we know the impact you can have.

Join the Vituity Team. At Vituity we've cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call "culture of brilliance." Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.

Vituity Locations: Vituity has opportunities at 475 sites across the country, serving 9 million patients a year. With Vituity, if you ever need to move, you can take your job with you.

The Opportunity

• Oversee quality and safety initiatives.
• Ensure the site exceeds national benchmarks in CMS quality measures.
• Collaborate with hospital quality personnel to ensure compliance with all relevant regulatory standards.
• Develop and implement projects to improve service excellence and patient experience.
• Compare patient feedback survey results to Vituity state/region averages and national benchmarks.
• Respond to written and verbal patient complaints in a timely manner utilizing service-recovery techniques.
• Track and trend patient complaints, including the QI /OR director as necessary in concerning cases.
• Train and mentor providers in patient experience techniques.
• Coordinate with hospital patient experience personnel.
• Coordinate efforts with key leaders in central operations.
• Enhance the clinical knowledge of site providers.
• Participate and lead multidisciplinary meetings involving nursing, providers, and ancillary services.
• Initiate process improvement and engage hospital project management resources to implement change.
• Coordinate workflows with nursing leadership, case managers, social workers, and hospital ancillary services.
• Coach underperformers and share best practices.
• Participate in the hospital-wide throughput committee.
• Create and champion clinical pathways.
• Develop relationships with appropriate inpatient resources, case managers, hospitalists, and palliative care.
• Develop relationships with appropriate outpatient resources such as skilled nursing facilities, sobering centers, urgent carecenters, primary care providers, and mental health crisis centers.
• Establish and actively manage an inventory of resources available for patients to assist in transition post-ED/post-inpatient.
• Ensure best practices are utilized with regard to handoffs for all transitions.
• Encourage employee engagement in site initiatives.
• Facilitate regular communication with site providers.
• Establish and execute a detailed orientation and onboarding for new hires.
• Provide ongoing feedback to employees.
• Address performance concerns in conjunction with the Medical Director and People Operations.
• If applicable, ensure new hire Internship is running successfully.
• Create or assist in creation of advanced provider work schedule.
• Serve as timecard administrator for advanced providers.
• Monitor site financial performance and identify and create new areas for growth and revenue.
• Develop an expertise and understanding of the yearly budget, financial performance measures, monitoring systems, and billing and reimbursement issues / systems.
• Improve patient census and billing practice statistics to optimize reimbursement for the practice.
• Maintain awareness and interactions with payers such as significant IPAs, Medical Groups, Foundations, ACOs associated with the hospital / health system.
• Coordinate efforts with key leaders in central operations.

Required Experience and Competencies

• Licensed advanced provider (PA/NP/CRNA) who has successfully graduated from an accredited training program required.
• Maintain membership and privileges on Hospital's medical staff and comply with and abide by the bylaws, rules and regulations, and the policies and procedures of Hospital's medical staff where services are being provided required.
• Full-time employee status required.
• Superior clinical skills to serve as role model by setting high standards.
• Administrative experience and aptitude preferred.
• Interest in interpreting complex financial data with an understanding of finance and accounting as they relate to practice management preferred.
• Strong interpersonal and leadership skills; ability to motivate teams, manage multiple assignments, work successfully with a diversity of people and locations, maintain good working relationships; Supportive team member; Ability to establish effective relationships quickly with both clients and non-clients preferred.
• Excellent verbal and written communication skills preferred.
• Excellent relationship building and process improvement skills preferred.
• Ability to lead and guide group discussions effectively, ensuring that all participants are engaged, focused, and contributing to the desired outcomes.
• Excellent communication skills encompassing not only clear and concise verbal and written communication, but also active listening, empathy, and the ability to tailor communication to diverse audiences, including patients, families, colleagues, and other healthcare professionals.
• Moderate ability and knowledge in change management and process improvement; can guide teams and departments through transitions smoothly; involves analyzing current processes, identifying areas for improvement, implementing changes, and ensuring successful adoption.
• Knowledge and ability to project manage. This includes the ability to plan, organize, execute, and monitor complex initiatives efficiently; defining project scope, setting timelines, allocating resources, managing risks, and coordinating with various stakeholders to achieve project goals.
• Advanced process improvement skills, helping to identify areas of inefficiency and implementing changes to enhance workflows; can analyze clinical and administrative processes, identify bottlenecks or gaps, and implement evidence-based practices to optimize resource utilization, reduce errors, and enhance patient safety and satisfaction.
• Strong relationship-building skills in order to establish and maintain connections with patients, families, colleagues, physicians, and other healthcare professionals.
• Proficient in technology and can navigate electronic health record systems, telemedicine platforms, medical devices, and other digital tools efficiently.

The Practice

TrueCare - Ramona, California

TrueCare - Oceanside, California

• Vituity in collaboration with TrueCare, are like minded organizations in their mission to improve the health of patients in their communities regardless of barriers.
• Vituity is excited to partner with TrueCare to provide Urgent Care and same-day care access to the community in their existing locations.
• Providers will be cross credentialed at all Urgent Care locations.
• Solo provider coverage.

The Community

• Oceanside is known for its stunning coastline and long stretches of sandy beaches.
• Oceanside is a great spot for whale watching tours, especially during the migration seasons of gray and blue whales.
• Oceanside is close to Camp Pendleton, one of the largest Marine Corps bases in the country.
• Oceanside has a strong community of surfers and hosts events like the annual Supergirl Pro surf competition.

Benefits & Beyond*

Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.

• Superior health plan options
• Dental, Vision, Life and AD&D coverage, and more
• Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6%
• Variety of Pre-Tax Savings Accounts including HSA, FSA, Dependent Care and Commuter Benefits
• Time Off when you need it: Start with 4 weeks PTO annually and increase to 6 weeks with tenure, plus generous sick leave
• Flexible scheduling for work/life balance
• Yearly annual cash bonus
• Professional Expense Reimbursement for medical staff dues, states licenses, DEA license, and national recertification fees
• Up to $1,500 annual allowance for medical education courses and professional memberships
• Student Loan Refinancing Discounts
• EAP, travel assistance and identify theft included
• Free education opportunities for personal and professional growth
• Several wellness programs that focus on provider wellbeing and health
• Diversity, Equity and Inclusion (DEI) initiatives including LGBTQ+ History, Dia de los Muertos Celebration, Money Management/Money Relationship, and more
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees

Salary range for this role is $65 - $78 per hour. Please speak with a recruiter for more information.

We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.

Vituity appreciates differences; our dedication to diversity, equity and inclusion is at the heart of our organization. Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.

*Benefits for part-time and per diem vary. Please speak to a recruiter for more information.

Applicants only. No agencies please.